Overview

• Salary

  6,000 MYR ~ 9,000 MYR

• Industry

  Manufacturing(Machinery)

• Job Description

  1. Deliver excellent customer service
  • Monitor sales on an on-going basis for allocated accounts on our ERP Dashboard (Overall sales, Sales vs budget, Sales of new products, forecast vs actual).
  • Manage the daily sales process (includes replying of enquiry for prices / delivery claims).
  • Coordinates on-going interactions (phone, email, webcalls, minutes of meeting), involving other internal resources when appropriate (AMs, RSMs, R&D, Product mgmt.)
  • Supports on stocks management based on customer’s sales with Account managers (AM) or Regional Sales managers (RSM).
  • Hold monthly web meetings to discuss and understand needs, concerns, and opportunities for customer’s operational level.
  • Coordinate the development and communication of special quotations
  
  2. Deliver effective key account management
  • Creating insightful account analysis base on account’s performances
  • Collaborate and propose relevant strategic initiative to grow sales sustainably to AM or RSM
  • On-going monitoring and delivering of sales activities (proposals, projects)
  
  3. Manage sales for special tools
  • Responsible to monitoring special tools delivery commitments and to adjust delivery times according to Special tool’s current capacity
  
  4. Support marketing’s promotions and launches
  • Coordinate with AMs and AEs to gather market information and find a way to present it meaningfully and with insights
  • Responsible for creating templates and formats for AEs and AMs to input market information
  
  5. Manage customer claims
  • Responsible for the entire quality of the claims process from Claim to Answer
  o Work with QA to improve claim management process
  • Collaborate with Sales Administration to improve the process related to claims
  
  6. Gather and share market insights
  • Capture and share customer insight with whole sales team to share internally (Marketing, R&D, PMI, Directors) in the form of minute of meeting during webcalls or visits
  
  7. Report creation and analysis
  • Responsible for monitoring all key KPIs for the department
  • Responsible for creating reporting templates in ERP or in Excel to support sales related activities (Aligned with departmental KPI)
  • Responsible for sharing insights on numbers monthly to RSM and Sales Director