概述

• 薪资

  5,000 MYR ~ 9,000 MYR

• 产业类别

  IT/Telecommunications

• 工作内容

  - To provide service in Japanese language, verbal and written
  - Excellent skill in Japanese Business Language, verbal and written
  - To assist client in IT matters through phone, emails or web chats
  - To provide 1st level support and troubleshooting
  - To monitor system availability and performance and to take appropriate action on alerts received
  - To log issues in service desk database and escalate to appropriate 2nd level support and/or 3rd party support vendors
  - To be able to translate incident in Japanese language to English language whenever required
  - To manage incidents, ensuring speedy resolution, and whenever necessary conferencing with various Japan resolver group and stakeholders
  - To ensure continuous improvement on job function
  - To maintain and update service desk database, including Japanese translation to English where applicable
  - To provide and ensure accurate weekly/monthly reporting
  - To carry out other duties assigned by team leader