IT Support Desk -Japanese SpeakerID:52393
5,000 MYR ~ 9,000 MYRDamansara HeightsOver 3 months agoOverview
Salary
5,000 MYR ~ 9,000 MYR
Industry
IT/Telecommunications
Job Description
- To provide service in Japanese language, verbal and written
- Excellent skill in Japanese Business Language, verbal and written
- To assist client in IT matters through phone, emails or web chats
- To provide 1st level support and troubleshooting
- To monitor system availability and performance and to take appropriate action on alerts received
- To log issues in service desk database and escalate to appropriate 2nd level support and/or 3rd party support vendors
- To be able to translate incident in Japanese language to English language whenever required
- To manage incidents, ensuring speedy resolution, and whenever necessary conferencing with various Japan resolver group and stakeholders
- To ensure continuous improvement on job function
- To maintain and update service desk database, including Japanese translation to English where applicable
- To provide and ensure accurate weekly/monthly reporting
- To carry out other duties assigned by team leader
Qualifications
Requirement
<Must>
Language: English, Japanese (N2 above)
Have customer service/call center experiences
Basic IT skill (MS Office, laptop, etc..)
<Prefferble>
knowledge in general IT system (file server, groupware, workflow), IT support experience
Working experience in any IT areaEnglish Level
-
Other Language
English, Japanese
Additional Information
Benefit
salary RM5,000-9,000
AL, MCWorking Hour
-
Holiday
Basically Off Sunday, Saturday Nationalholidays
Working hours for now is either 6am-3pm and 8am-5pmJob Function