Mandarin speaking Speaking Customer Service Specialist ID:52302
4,200 MYR ~ 4,200 MYRSeputeh3个月以上前概述
薪资
4,200 MYR ~ 4,200 MYR
产业类别
Call Center
工作内容
Company details:
This company is one of the world’s fastest growing online travel booking platforms.
Location:
Kuala Lumpur
Job Scope:
You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
Professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Perform office-based administrative duties whenever required.
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.
资格
应征条件
Requirements:
- Education: Fresh graduates can apply. Preferably Degree. For Diploma graduates, advantage to have some part time/internship experience. For high school graduates, 1-2 years of working experience is required.
- Experience : Hospitality or customer service working experience is advantage
- Skills: Customer service skills, muti-tasking (picking up calls while updating system), typing skills, stress management skills (handle complains & difficult client calls)
- Language: Speak and write mandarin at native level as this position is required to support mandarin market英文
-
其他语言
Mandarin, English
附加信息
福利制度
Total Remuneration:
Salary up to RM 4200
Attendance Allowance
Parking Subsidy
Medical Card
Annual Leaves
Employee discount
Details to be discussed during the interview工作时间
-
假日
24 hours shift
职业类别