概要

• 給与

  4,200 MYR ~ 4,200 MYR

• 業界

  Call Center

• 仕事内容

  Company details:
  This company is one of the world’s fastest growing online travel booking platforms.
  
  Location:
  Kuala Lumpur
  
  Job Scope:
  You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
  Professionally handle high volume of inquiries from clients and customers.
  You will be accountable for meeting individual (KPIs) and team goals.
  Understand and deliver business strategies and improve customer services through the execution of self-service.
  Continuously identify work process improvements.
  Communicate to Team Leaders and (or) Manager.
  Perform office-based administrative duties whenever required.
  Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.