SENIOR MANAGER / HEAD OF DEPARTMENT – CUSTOMER EXPERIENCEID:51483

8,000 MYR ~ 10,000 MYRShah Alam3个月以上前

概述

  • 薪资

    8,000 MYR ~ 10,000 MYR

  • 产业类别

    Manufacturing(Automobile)

  • 工作内容

    Responsibilities:
    - Responsible to understand our customers through data analysis, survey, engagements to enable our company to deploy strategic plans to improve satisfaction, loyalty and advocacy.
    - Be the driving force to implement strategies in improving customer retention and brand loyalty.
    - Conduct on-site surveys to obtain information needed to improve customer feedback.
    - Utilize and implement strategic ideas through various platforms both online and offline.
    - Work internally to execute/implement to executive new programs/projects accordingly.

资格

  • 应征条件

    <Must>
    - Degree in any field
    - 3 - 5 years within Customer related handling/engagement (End users).

    <Preferable>
    - Experience in conducting Customer Loyalty Program is appreciated.
    - Understanding and Knowledge of analyzing customer data base (IT savvy) for profiling, strategizing marketing strategies is necessary.

  • 英文

    -

  • 其他语言

    English

附加信息

  • 福利制度

    Annual leave of 14 days.
    EPF, SOCSO, Medical Leave provided
    Outpatient coverage - RM3.8k (max 3.8k annually)
    - Dental, Wellness (gym, yoga class etc), optical - Pay and claim basis.
    - Clinic visit - auto deduct (panel clinic)

    No additional allowances
    Easy to get 3 months bonus +

  • 工作时间

    830 ~ 1730

  • 假日

    -

  • 职业类别

相关职缺