SENIOR MANAGER / HEAD OF DEPARTMENT – CUSTOMER EXPERIENCEID:51483

8,000 MYR ~ 10,000 MYRShah AlamOver 3 months ago

Overview

  • Salary

    8,000 MYR ~ 10,000 MYR

  • Industry

    Manufacturing(Automobile)

  • Job Description

    Responsibilities:
    - Responsible to understand our customers through data analysis, survey, engagements to enable our company to deploy strategic plans to improve satisfaction, loyalty and advocacy.
    - Be the driving force to implement strategies in improving customer retention and brand loyalty.
    - Conduct on-site surveys to obtain information needed to improve customer feedback.
    - Utilize and implement strategic ideas through various platforms both online and offline.
    - Work internally to execute/implement to executive new programs/projects accordingly.

Qualifications

  • Requirement

    <Must>
    - Degree in any field
    - 3 - 5 years within Customer related handling/engagement (End users).

    <Preferable>
    - Experience in conducting Customer Loyalty Program is appreciated.
    - Understanding and Knowledge of analyzing customer data base (IT savvy) for profiling, strategizing marketing strategies is necessary.

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    Annual leave of 14 days.
    EPF, SOCSO, Medical Leave provided
    Outpatient coverage - RM3.8k (max 3.8k annually)
    - Dental, Wellness (gym, yoga class etc), optical - Pay and claim basis.
    - Clinic visit - auto deduct (panel clinic)

    No additional allowances
    Easy to get 3 months bonus +

  • Working Hour

    830 ~ 1730

  • Holiday

    -

  • Job Function

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