Customer Service ExecutiveID:49599
2,500 MYR ~ 3,500 MYRUSJ/Subang Jaya3个月以上前概述
薪资
2,500 MYR ~ 3,500 MYR
产业类别
Trading Firm
工作内容
SPECIFIC RESPONSIBILITIES
• Attend to customers either by telephone, electronically or face to face / walk-in customers.
• Attend to walk in vendor, courier service, interview candidate etc.
• Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Perform customer verifications (based on transaction and credit limits).
• Attend to customer’s complaints, investigate and fill up customer complaints form and CN application.
• Process customer orders, service orders, forms, applications and requests.
• Prepare quotation, invoice, DO and make billing.
• Follow up back order and repair quotation.
• To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer to fulfill customer order and service repair.
• Prepare and obtain approval for stock adjustment form for transfer / cannibalisation.
• Arrange collection of repair tools or return goods.
• Keep track of customer interactions, comments, inquries and transactions.
• Communicate and coordinate with internal departments.
• To perform any ad hoc assignments as assigned by the Management.
资格
应征条件
- Education Background : Candidate must possess at least Diploma qualification.
- Experience : at least one year of working experience in customer service/sales support/sales coordinator
• Required skills: Microsoft Words & Excel.
• Interest in helping and working with customers.
• Attention to detail and accuracy.
• Adaptability with Company management directives.
• Pleasant personality and good inter personal skills.
• Good Communication skills - verbal and written英文
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其他语言
Mandarin, English
附加信息
福利制度
salary range - RM 2,500 - RM 3,500
工作时间
8:30 ~ 5:30
假日
-
职业类别