Overview

• Salary

  2,500 MYR ~ 3,500 MYR

• Industry

  Trading Firm

• Job Description

  SPECIFIC RESPONSIBILITIES
  
  • Attend to customers either by telephone, electronically or face to face / walk-in customers.
  • Attend to walk in vendor, courier service, interview candidate etc.
  • Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints.
  • Identify and assess customers’ needs to achieve customer satisfaction.
  • Perform customer verifications (based on transaction and credit limits).
  • Attend to customer’s complaints, investigate and fill up customer complaints form and CN application.
  • Process customer orders, service orders, forms, applications and requests.
  • Prepare quotation, invoice, DO and make billing.
  • Follow up back order and repair quotation.
  • To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer to fulfill customer order and service repair.
  • Prepare and obtain approval for stock adjustment form for transfer / cannibalisation.
  • Arrange collection of repair tools or return goods.
  • Keep track of customer interactions, comments, inquries and transactions.
  • Communicate and coordinate with internal departments.
  • To perform any ad hoc assignments as assigned by the Management.