Customer Service Executive (International Sales)ID:48585
3,000 MYR ~ 4,500 MYRJohor Bahru3个月以上前概述
薪资
3,000 MYR ~ 4,500 MYR
产业类别
Manufacturing(Chemicals/Materials)
工作内容
Job Summary:
Assist Sales & Marketing Manager /Senior Sales & Marketing Executive to fulfill customers’ requirements, enquiries and shipments schedule.
Duties and Responsibilities:
Primary duties: (Approximately 70 to 80% of daily work schedule)
• Maintain relations with current customers.
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Fulfill existing customers’ needs and wants
• Liaise and coordinate with internal departments.
• Assisting in marketing activities such as overseas exhibition
Secondary duties: (Approximately 20 to 30% of daily work schedule)
• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Send the customer survey form to existing and new customers and analyze the data.
• Follow up new project (new item) progress.
• Receive and resolve customer issues and complaints.
• Perform other related duties as required.
• Perform shipping related jobs as required.
The person is expected to work closely with staffs from all departments.
Authorities:
• Instruct production personnel to take immediate corrective action whenever the production outputs do not meet customer’s requirement.
• Authorized to approve Delivery Order.
资格
应征条件
- Education Background: Diploma / Degree in any field.
- Experience: At least 2 Year(s) of customer service, shipping and sales admin dealing with international sales.
- Others:
• Good interpersonal and communication skills.
• Computer literate.
• With basic Shipping knowledge
• Ability to establish rapport relationship with customer through telex-communication.
• Ability to handle and resolve recurring problems.
• Able to work under pressure.
• Able to work with others as a team英文
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其他语言
Malay, Mandarin, English
附加信息
福利制度
2 times Bonus
Life-Long Learning Training program工作时间
0730(0830) ~ 1630(1730)
假日
-
职业类别