Service Repair ManagerID:46925
5,000 MYR ~ 7,000 MYRUSJ/Subang Jaya3个月以上前概述
薪资
5,000 MYR ~ 7,000 MYR
产业类别
Retail/Distribution(Other)
工作内容
* To manage, handle and improve entire topic of Authorized Service Centers (ASC) Nationwide
* To manage, supervise and improve entire operation of Factory Service Centers ( FSC)
* To build a strong service team that provide professional service to assist customer on technical consultation and technical troubleshooting of
any company tools
* Maintain good relationship with customers, ASCs and Dealers
* Consistently sensitive about afer-sales service issue and upgrade the level of service from time to time by visiting ASCs and dealers
* To improve competency level of ASCs by providing necessary training and make sure all ASCs understand their obligation of being company
ASC
* To strategically plan on expand and build strong ASCs network nationwide
* To build competency level of technician and service supervisor
* Measure effectiveness of service and repair functions to determine if performance standards have been met
* Plan and propose spare parts inventory level that enough to avoid issue of insufficient spare parts
* To make sure the spare parts stock level of FSCs are adequate and in healthy level for service usage
* To manage all warranty claims and assist customer service upon customer feedback and complaints
* To prepare FSC monthly report of all the repair tools in the service center on every first working day of the month
* To meet 5S of working place
* To prepare monthly report of all the repair tools including SIRIM and WH97 tools in the service center each 3rd of the Month
* Develop, Plan, and implement continuous process improvements in labor efficiency, labor utilization and total operating costs.
* Others ad-hot duties will be assigned from time to time when and as necessary by the superior
资格
应征条件
Education Background: Candidate must possess at least Diploma, Bachelor’s Degree in mechanical engineering or any other related fields.
Experience:
•Minimum 5 Years of working experience in service repairing and team management skills
•FMCG experience.
Required skills: N/A
Age: 32 ~ 45
Gender: Male
Others:
•Possess a strategic mind set with high level of integrity, ethics and results driven.
•Excellent analytical, problem solving, interpersonal and communication skills.
•Excellent participatory management skills, effective team-builder with high accountability for his/her actions.
•Required skills: Microsoft Power Point, Words & Excel.英文
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其他语言
Mandarin, English
附加信息
福利制度
-
工作时间
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假日
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职业类别