Overview

• Salary

  5,000 MYR ~ 7,000 MYR

• Industry

  Retail/Distribution(Other)

• Job Description

  * To manage, handle and improve entire topic of Authorized Service Centers (ASC) Nationwide
  * To manage, supervise and improve entire operation of Factory Service Centers ( FSC)
  * To build a strong service team that provide professional service to assist customer on technical consultation and technical troubleshooting of
  any company tools
  * Maintain good relationship with customers, ASCs and Dealers
  * Consistently sensitive about afer-sales service issue and upgrade the level of service from time to time by visiting ASCs and dealers
  * To improve competency level of ASCs by providing necessary training and make sure all ASCs understand their obligation of being company
  ASC
  * To strategically plan on expand and build strong ASCs network nationwide
  * To build competency level of technician and service supervisor
  * Measure effectiveness of service and repair functions to determine if performance standards have been met
  * Plan and propose spare parts inventory level that enough to avoid issue of insufficient spare parts
  * To make sure the spare parts stock level of FSCs are adequate and in healthy level for service usage
  * To manage all warranty claims and assist customer service upon customer feedback and complaints
  * To prepare FSC monthly report of all the repair tools in the service center on every first working day of the month
  * To meet 5S of working place
  * To prepare monthly report of all the repair tools including SIRIM and WH97 tools in the service center each 3rd of the Month
  * Develop, Plan, and implement continuous process improvements in labor efficiency, labor utilization and total operating costs.
  * Others ad-hot duties will be assigned from time to time when and as necessary by the superior