概述

• 薪资

  8,000 MYR ~ 9,000 MYR

• 产业类别

  Call Center

• 工作内容

  ▪ Responsibilities:
  o Partners with social media internal teams to ensure that decisions made by Outsourced Partners Reps are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
  o Works closely with Quality Leaders in office to aggregate, prioritize, and report on
  the top issues impacting decision accuracy for each market and vertical
  o As new Content Policies are being developed and prototyped, provides details to
  local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
  o Delivers just-in-time training to auditors on new or changing Content Policies as well
  as “refresher” training on existing Content Policy on an as-needed basis
  o Actively re-reviews decision accuracy audits to ensure consistency and alignment
  with our community standards and internal policies
  o Manages investigations of escalations of inaccurate decisions, to understand the
  root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
  o Mentors auditors on the use of audit tools and systems
  o Develops process documentation and aggregates feedback about the functionality
  of audit tools