【URGENT/ Japanese speaker】 Quality analystID:44310
8,000 MYR ~ 9,000 MYRBayan BaruOver 3 months agoOverview
Salary
8,000 MYR ~ 9,000 MYR
Industry
Call Center
Job Description
▪ Responsibilities:
o Partners with social media internal teams to ensure that decisions made by Outsourced Partners Reps are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
o Works closely with Quality Leaders in office to aggregate, prioritize, and report on
the top issues impacting decision accuracy for each market and vertical
o As new Content Policies are being developed and prototyped, provides details to
local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
o Delivers just-in-time training to auditors on new or changing Content Policies as well
as “refresher” training on existing Content Policy on an as-needed basis
o Actively re-reviews decision accuracy audits to ensure consistency and alignment
with our community standards and internal policies
o Manages investigations of escalations of inaccurate decisions, to understand the
root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
o Mentors auditors on the use of audit tools and systems
o Develops process documentation and aggregates feedback about the functionality
of audit tools
Qualifications
Requirement
【JAPANESE SPEAKER (CAN READ / WRITE ) 】
【2 YEARS OF Quality analyst EXPERIENCE AT BPO 】
【WORK EXPERIENCE AT JAPANESE COMPANY ( CAN UNDERSTAND JAPANESE CULTURE ) 】English Level
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Other Language
English, Japanese
Additional Information
Benefit
Housing RM600
Working Hour
-
Holiday
-
Job Function