Overview

• Salary

  2,800 MYR ~ 3,200 MYR

• Industry

  IT/Telecommunications, Manufacturing(Computer/Telecommunication)

• Job Description

  Company introduction : Originated from Japan, A One-stop Managed Information Technology solutions and service provider from Infrastructure Setup, Hardware and Software Provision, Data Center and Cloud Service also Technical support based on the clients' needs. In another division, they are specialized in printing machines which focused to fix the needs of production and corporation with cost-effective, high performance and multi-functioning.
  
  Working location: Petaling Jaya Seksyen 13 (Business Center)
  
  Job description:
  As a help desk in customer support and assist Superior in the administration of Contracts Maintenance and Customer Database. Work together with about 20 over team members in the department.
  
  Main Responsibility
  - To compile and verify contract data in SAP for all branches
  - Verify accuracy of data in SAP for records update
  - To produce management report on open contracts, back-log management and any other reports pertaining to contract team performance.
  <Including>
  • Carry out meter calling/reading and billing of Rental/TGS accounts to ensure complete coverage, and correct and accurate billing.
  • Receiving, verifying, organising and coordinating toner supplies to ensure fulfillment of orders taken and customer satisfaction.
  • Monitoring, verifying and analyzing MCV and toner scheduling to prevent over supplies.
  • Maintain accurate and updated records of all existing and new Rental/TGS accounts. This shall include systematic filing of agreements, invoices, meter reading forms, D/Os, correspondence and action forms.
  • Assist Superior in managing the Customer Information Database to ensure accuracy of input data and regular updating.
  • Assist Superior in monitoring and checking Expiry/Renewal, Upgrading/ Relocation/Termination/Abscond of Rental/TGS machines. To report/liaise/advise relevant parties to ensure proper and timely dissemination of information.
  • Assist Superior in monitoring, checking and suspending supplies and services to debtors with long outstanding accounts. This shall include release of orders upon approval by Superior.
  • Assist Superior in various Customer Relations Management activities such as Service Audit, Sensitivity Survey, Inquiries, Complaint and Disputes. To assist in correspondence and Customer Education Programs.
  • Perform other relevant functions as and when necessary.