概要

• 給与

  5,000 MYR ~ 7,000 MYR

• 業界

  IT/Telecommunications, Manufacturing(Other), Other

• 仕事内容

  1. Operations Monitoring and Control
  • Oversee and monitor the day-to-day operations of the data center during assigned shifts.
  • Ensure the proper functioning of critical systems such as power supply, cooling, network infrastructure, and security systems.
  • Conduct regular inspections to ensure compliance with operational standards, safety protocols, and regulatory requirements.
  • Monitor the performance of servers, storage devices, and network components to identify and resolve any issues or potential failures.
  • Respond to and escalate any operational issues or alarms promptly, ensuring minimal downtime and quick resolution.
  
  2. Team Leadership and Coordination
  • Supervise and coordinate the activities of the engineering team, ensuring they adhere to safety guidelines and operational procedures.
  • Assign tasks to team members and ensure adequate coverage for all critical systems during the shift.
  • Provide training and guidance to junior staff on operational procedures, troubleshooting, and safety protocols.
  • Serve as the first point of contact for engineers and technicians during emergencies or technical issues.
  
  3. Preventive Maintenance and Troubleshooting
  • Schedule and oversee preventive maintenance on critical infrastructure and equipment (e.g., HVAC systems, power generators, UPS systems, etc.).
  • Troubleshoot and resolve hardware, software, and networking issues, either directly or by coordinating with other engineers or vendors.
  • Ensure that backup systems and disaster recovery processes are in place and functioning as expected.
  • Document any incidents, troubleshooting steps, and resolutions for future reference and improvement.
  
  4. Incident Management and Escalation
  • Act as the point of escalation for any significant incidents or emergencies that occur during the shift.
  • Lead the team in emergency response procedures, including power outages, cooling failures, network disruptions, and security breaches.
  • Ensure a thorough investigation of incidents to identify root causes and prevent recurrence.
  
  5. Compliance and Security
  • Ensure that the data center operates in compliance with industry standards, regulations, and best practices (e.g., ISO, SOC 2).
  • Enforce strict physical security measures and access controls to protect the data center from unauthorized access or threats.
  • Participate in audits, inspections, and reviews to maintain certifications and operational standards.
  
  6. Reporting and Documentation
  • Prepare detailed shift reports, incident reports, and performance metrics for review by senior management.
  • Maintain logs of maintenance activities, system failures, and other critical operations for record-keeping and continuous improvement.
  • Monitor and report on the performance of key systems and suggest improvements to ensure reliability and efficiency.
  
  7. Collaboration with Other Departments
  • Collaborate with IT, facilities management, and other relevant departments to ensure alignment between operational needs and business goals.
  • Coordinate with third-party service providers or vendors for equipment servicing, maintenance, and emergency response.
  
  8. Continuous Improvement
  • Participate in ongoing training and development to stay up-to-date with new technologies, tools, and best practices in data center management.
  • Recommend and implement improvements to operational processes and workflows to enhance efficiency, reduce costs, and improve system uptime.