Bilingual (English + Japanese) Level 1 Customer Service Support (Non-Technical Helpdesk)ID:58121

5,000 MYR ~ 6,500 MYRKota Damansara/Petaling Jaya7日 前

概要

  • 給与

    5,000 MYR ~ 6,500 MYR

  • 業界

    IT/Telecommunications

  • 仕事内容

    <Job Description>
    • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
    • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
    • Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
    • To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
    • License issue and provision to customer.
    • Periodic Maintenance Announcement.

求めている人材

  • 応募条件

    <Must>
    • Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
    • Applicant must be willing to work on rotational shifts & 4 days in a week.

  • 英語

    -

  • その他言語

    English, Japanese

その他

  • 福利厚生

    ■Working place: Petaling Jaya, next to Surian MRT
    ■AL - 12 days
    ■MC - 14 days
    ■Medical expense assistance: Company will support up to RM100/month

  • 就業時間

    9:00 ~ 21:00

  • 休日

    For Public Holidays that will be entitled for Replacement Leave are:
    a) Labour Day
    b) Yang di-Pertuan Agong’s Birthday
    c) Merdeka Day
    d) Malaysia Day
    e) Sultan of Selangor’s Birthday

    For Public Holidays that will be entitled for double pay are:
    a) New Year’s Day
    b) Chinese New Year (2 days)
    c) Hari Raya Aidilfitri (2 days)
    d) Hari Raya Haji

  • 職種