概要

• 給与

  3,700 MYR ~ 4,200 MYR

• 業界

  IT/Telecommunications

• 仕事内容

  - To handle customers enquiries email, live chat and WeChat.
  - Review and moderate all user-generated content and user profiles (either pre-, post- orreactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
  - Manage the banned user process, and track and remove previously banned users
  - Maintain the Moderation Guidelines and ensure they are up to date
  - Service Community Admin accounts, processing emails and complaints, escalating when necessary
  - Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
  - Produce reports on relevant moderation statistics, issues and outcomes
  - Regularly feedback insights gained from community moderation into the Social Media team
  - Monitor all industry and company information and news to anticipate potential issues
  - To maintain a positive, empathetic and professional attitude towards customers always.
  - To educate and disseminate product and services information to customers.
  - To gather customers’ feedback for product and services enhancement.
  - To compile data for reporting purpose on matters related to customer satisfaction, complaints, enquiries etc.
  - To perform User Acceptance Testing (UAT) on in house product when required.
  - To prepare user tutorial and frequently asked question when required.