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Job Description

【Job Responsibilities】- Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.- Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.- Undertake other ad hoc duties assign from time to time.