318 Jobs found
Customer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, BangsarJob Description
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
Benefit
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance BonusClient Relations ConsultantID:56925
20,000 MYR ~ 30,000 MYRKota Damansara/Petaling JayaJob Description
Job Summary:Responsible for managing and developing strong, long-lasting relationships with our key clients to ensure satisfaction and long-term business growth.Job Descriptions:• Serve as the primary liaison between JIE Business and key clients• Develop and execute tailored strategies to grow and retain client relationships• Regularly review client accounts to identify new opportunities and potential risks• Analyze client feedback and market trends to recommend service improvements• Collaborate cross-functionally to deliver seamless, high-quality client experiences• Stay up to date with the latest products, services, and technologies
Benefit
- Mobile Allowances RM50
- Transport Allowances RM50
- Performance Bonus
- Seniority Pay (RM50 x year of service)
- Hospitalisation & Surgical Insurance (AIA)Sales Executive (Fresh graduates are welcomed)ID:56449
3,000 MYR ~ 5,000 MYRShah AlamJob Description
Main Role : Maintain a good relationship with existing clients and gradually looking for a new clients. Mainly following up existing clients.Job scope:- Maintain good relationships with existing customers and expand sales of the products- Clients visit for following up (Clients industries: Manufacturing of automotive, electrical, electronic, mechanical, construction and others)- Understands the clients' needs and propose total services from picking up suitable materials to high-quality heat treatment processing- Liaise with suppliers for placing orders and order status report- Handle delivery, order and invoicing matters- Liaise with production teamLocal clients: Japanese clients = 9 : 1Sales main area : Selangor / KL / Melaka
Benefit
Basic : RM 3,000 - RM 4,000
- Transportation (Petrol) allowance
- claimable to the company for client visit
- Bonus: Subject to the company performance
- Annual Increment
- Medical allowance
- AL 12 days / MC : 14 daysSenior Manager, Purchasing (Operational)ID:56824
15,650 MYR ~ 17,650 MYRBangi/KajangJob Description
Job Responsibilities :-• Supervise and manage the operational buying team on a daily basis.• Coach and develop operational buyers by clarifying their roles and responsibilities.• Instruct operational buyers on expected tasks and monitor progress using KPIs.• Conduct annual appraisals for the operational buying team.• Enhance collaboration with internal stakeholders.• Serve as a point of contact for operational buyers for escalations related to delivery or supplier issues.• Ensure the operational buying team maintains effective communication with suppliers to secure timely deliveries.• Facilitate interaction between the operational buying team, category buying team, and material planning team.• Develop, document, and continuously improve processes for translating purchase requests into purchase orders, ensuring timely and accurate delivery within the Quality Management System.
Benefit
- Travelling Allowance : RM2500 per month
- Handphone Reimbursement : Up to RM150 per month
- Medical & Dental Claim
- Lunch Subsidies RM2 per day
- Yearly increment & bonus
- Uniform provided
- All Gazette Selangor Public Holidays are observed
- Replacement leave for public holidays
- Comprehensive insurance coverage【Japanese Speaker】Japanese TranslatorID:56861
6,000 MYR ~ 10,000 MYRBukit Bintang/KLCCJob Description
-To listen, understand and translate spoken conversation or written information from Japanese to English/Bahasa Malaysia/Mandarin and vise-versa.-To act as the translator/interpreter in sales, marketing and other business activities that involve usage of Japanese language.-Responsible for documentation of conversations and discussions with clients when necessary.-Assist in maintaining/building a good relationship with potential/existing clients.-To act as a general assistant to Japanese expatriates in their daily business operations/activities.-To assist in preparing & translating reports, memos & letters as required.-To performs miscellaneous job-related duties as assigned.
Benefit
- EPF(11%), SOCSO provided
- Transportation Allowance(Maximum RM200)
LRT/MRT = public total fare
Motorcycle = RM0.45/km
Car = RM0.70/km
AL:
14 days (0 to 1 year),
16 days (1 to 4 year)
18 days (After 4 year)
MC:
14 days (0 to 2 year)
16 days (3 to 4 year)
18 days (After 4 years)
Medical Claims: RM1,000 per year
Insurance :
AXA Affin (Group Hospitalization & Personal Accident)Senior Executive, Business DevelopmentID:56850
4,000 MYR ~ 4,500 MYRSeri Petaling, Other KL DistrictJob Description
• Experienced in understanding whole retail marketing operation.• Market Research: Identify new business and revenue opportunities with industry trends analysis.• Able to read M&E drawings / Schematic Design for coordination purposes.• Mall Management: Build and maintain strong mall management relationship.• Maintaining and updating sales, marketing, and business development documentation.• Assisting with marketing and promotional projects assigned by marketing lead.• Assist in store creatives set up during campaigns (eg, store opening, year-end-sale, etc)• Participate diligently in any promotion / campaign from time to time to achieve stakeholders desired results.• Cross-functional Collaboration: Work with teams across marketing, retail, and operations.• Gather feedback and channel requests to marketing Lead.• Adaptable, able to multitask and bold in trying new ideas that can generate profitable sales / traffic• Independent, resourceful, responsible, and autonomously in driving projects to completion and overachieving.• Provide strategic direction and clear communication to retail visual designer in achieving effective visuals.• Structure and plan work achieving tight deadlines. Help out as and when required.• This position is required to work as a team with Marketing & EC Team.
Benefit
- Public transportation allowance RM50 is provided, not entitled if staff is using car as we provide monthly season pass
- Marriage allowance
- Child birth allowance
- Company trip
- Personal accident & Hospitalization and surgical insurance (after probation)
- Medical fee with a maximum Rm500 per year
- Provide annual medical check upRetail Visual DesignerID:56849
3,000 MYR ~ 4,500 MYRSeri Petaling, Other KL DistrictJob Description
Job Description• Produce quality retail visuals and drawing production work according to standards and company CI• Work closely with business development PIC & marketing lead in converting drafts into digital media / retail prints• Refine drafts and incorporate feedback into final designs.• Stay updated on industry trends to enhance proficiency and efficiency of advertisements / print work created• Strong attention to detail and ability to accurately interpret schematic design and specifications.• Creative mindset with the ability to translate concepts into compelling visual representations.• Assist in store creatives set up during campaigns (eg, store opening, year-end-sale, etc)• Work with ASEAN members for translation work and localize visual requirements.• Adaptable, able to multitask, and bold in trying new ideas• Ability to work independently and under tight deadlines.• Help out as and when required.• on-site training will be provided
Benefit
- Public transportation allowance RM50 is provided, not entitled if staff is using car as we provide monthly season pass
- Marriage allowance
- Child birth allowance
- Company trip
- Personal accident & Hospitalization and surgical insurance (after probation)
- Medical fee with a maximum Rm500 per year
- Provide annual medical check upControl Software Engineer/ Senior Control Software Engineer (Machine)ID:56829
3,500 MYR ~ 6,000 MYRBayan LepasJob Description
- Software control design, development and debug.- Electrical design and electrical troubleshooting.- Manage project that has been assigned according to Gantt chart.- Support software buyoff on site.- Prepare machine Bill of Material (BOM) and user manual for machine documentation purpose.
Benefit
- medical claim RM500/ year
- Travel Allowance for local RM50 per day (out of Penang except Kulim)
- overnight allowance RM100/ day for business travel oversea.Sales Manager (Northern Region)ID:56808
9,000 MYR ~ 11,000 MYRBayan LepasJob Description
We are seeking a driven Area Sales Manager to oversee our sales operations in the Northern area. The candidate will be responsible for developing sales strategies, expanding market share in the Northern area, managing a team of sales personnel, and achieving sales targets.Job Responsibilities:- Manage, motivate, and lead a team of sales personnel to achieve the company budget.- Provide coaching and accompany salespersons on customer visits to understand customer and market situations.- Set sales goals, targets, and develop strategic plans to help salespersons achieve set targets.- Conduct one-on-one reviews with salespersons to understand the business pipeline, business forecast, and support -needed.- Prepare monthly sales reports, forecasts, and achievement metrics for senior management.- Analyze sales data, customer purchase patterns, and market trends to identify growth opportunities.
Benefit
- Transport allowance (around RM 1000 depends on car model and years)
- Bonus, special rewards
- Commission
- Annual Leave
- Medical Leave
- Compassionate Leave
- Paternity and Maternity LeaveTeam Head - Loan Administration & PaymentsID:56807
10,800 MYR ~ 12,800 MYRBangsarJob Description
【Job Responsibilities】• Managing a group of team member working for Loan Administration and Payments.• Drive internal reviews to ensure controls and procedures are updated and fully compliant to all internal policies and external regulatory requirements• Accountable for ensuring all regional regulatory reports are completed in accordance with regulatory requirements and all reporting policies are adhered and attested.• Ensure processing is timely, accurate, efficient and within the prescribed authorized limit.• Responsible in managing the day-to-day operations – an efficient and effective distribution of transactions / workloads amongst the team members as to ensure that the productivity standards are duly met.• Detailed knowledge of Loan Administration and Payment processes.• In-depth and up to date knowledge of Loan Administration and Payments, governing rules and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.• Responsible to guide, motivate and develop team members.• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measure, and people management.• Constantly review team’s and individual performance together with Head of Department against the objectives and goals set. Develop strategies and provide an appropriate support, guidance, and motivation to the staff to reach its goal.• Support and assist the Management in managing operational risk within the respective teams to avoid the risks.• Initiate and streamline process relating to controls, productivity, and service enhancement.• Identify and resolve business technical issues with system support group. Escalate issues to Team Head where attentions and senior intervention is required.• Communicate clear instructions to team members.• Monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Head / any other unit.• Ensure staff are equipped with sufficient needs, knowledge, skills and tools in order to achieve the required level of competency that facilitates them to perform their daily tasks effectively.• Participate in system testing to implement global strategy and fulfil business needs as and when required.• Support Department Head and management in all initiatives for the betterment of the organization.• Perform any other duties which may be assigned from time to time.• Responsible to ensure team’s performance are within department’s target range / acceptable level.
Benefit
- Shift allowance
- Annual leave
- Sick leave
- Paternity leave
- Maternity leave
- Compassionate leave
- Marriage leave
- Hybrid working style
- Flexible Spending
- Dental
- Performance bonus
- Group Hospitalization & Surgical
- Group Term Life
- Group Personal Accident
- Outpatient & Specialist benefit, Annual Claim Limit
- EPF contribution