15 Jobs found
Senior Project Manager (Japanese Speaker)ID:57435
7,000 MYR ~ 11,000 MYRKota Damansara/Petaling JayaJob Description
- Monitor project progress and handle any issues that arise.- Act as the point of contact and communicate project status to all parties involved. Liaise with client to identify and define requirements, scope and objectives and ensure project deadlines are met. - Organize, attend and participate in project meetings, and record minutes- Document and follow up on important actions and decisions from meetings. - Create and maintain comprehensive project documentation, plans and reports- Designing and controlling the project schedule- Develop project startegies.- Analyse and assess project risks and opportunities and provide solution when applicable.- Ensure stakeholder views are managed towards the best solution. - Assist and support the Lead Project Manager in overseeing projects and guiding Junior members. - Help prepare project budgets- Translate documents from Japanese to English and vice versa whenever necessary- Provide contect and terminology support to interpreters in meetings.- Convey message accurately from Japanese to English and vice versa in meetings or discussions.
Benefit
■ Salary = RM 7,000 ~ RM 11,000
■ 14 days of paid annual leave, 14 days of sick leave
＊＊16 days after 2 years of service
＊＊28 days after 5 years of service
■ Commute and Parking Allowance= RM 150
■ Medical Claim: RM 1,000 annually (Medical card provided)
2
■ Insurance Coverage (Hospitalization expenses covered up to RM 50,000)
■ Fitness Allowance (up to RM 100 per month reimbursable)
■ Bonuses available based on company performance
■ Comfortable Office Environment (Pantry, Game Station)
■ Employee Activities
・Sports Club (futsal, badminton, bowling, etc.)
・Annual Dinner
・Project DinnerProject Account SpecialistID:57304
3,000 MYR ~ 5,000 MYRSeputeh, BangsarJob Description
Job Description - Receive and process customer orders from the sales team or clients, confirm details, and arrange timely execution. - Assist in the order review process, ensure order accuracy, and provide timely feedback to clients. - Track and follow up on project tasks and timelines across internal and external teams; communicate issues or delays promptly to clients. - Conduct product/system training sessions for clients via video conference. - Serve as the main point of contact for a portfolio of clients, fostering strong and trusted relationships through regular calls and meetings. - Apply product and system knowledge to address client inquiries, identify operational gaps, and recommend tailored solutions. - Identify upsell and cross-sell opportunities to grow revenue within existing accounts. - Support contract negotiation in line with company policies; coordinate with technical teams on solutions and support-related matters.
Benefit
- Can work from home (Hybrid)
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus
- Service Bonus
- EPF
- SOCSOCustomer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, BangsarJob Description
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
Benefit
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance BonusTechnical / Application Support (GSC Team)ID:54835
2,900 MYR ~ 4,500 MYRBangsarJob Description
【Responsibilities: 】- Primary responsibility will be to provide timely and effective assistance to customers, resolving support tickets and technical inquiries efficiently. - Prioritize and manage support tickets to meet the company’s established service level expectations. - Posses the necessary technical knowledge and problem-solving skills to identify and resolve issues related to company products & APIs. - To complete the task assigned by superiors in accordance with company goals and objectives.
Benefit
13 months salary + Performance Bonus
Parking Allowance
Birthday Leave, Annual Leave
Dental Claim
Gym SubsidyCustomer Service Specialist (Operator)ID:52813
3,000 MYR ~ 3,500 MYRSeputehJob Description
【Job Responsibilities】- Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.- Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.- Undertake other ad hoc duties assign from time to time.
Benefit
- Fully work from home (report to office 1 week in a quarter of the year)
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus