12 Jobs found
Technical / Application Support (GSC Team)ID:54835
2,900 MYR ~ 4,500 MYRBangsarJob Description
【Responsibilities: 】- Primary responsibility will be to provide timely and effective assistance to customers, resolving support tickets and technical inquiries efficiently. - Prioritize and manage support tickets to meet the company’s established service level expectations. - Posses the necessary technical knowledge and problem-solving skills to identify and resolve issues related to company products & APIs. - To complete the task assigned by superiors in accordance with company goals and objectives.
Benefit
13 months salary + Performance Bonus
Parking Allowance
Birthday Leave, Annual Leave
Dental Claim
Gym SubsidyCustomer Service Specialist (Operator)ID:52813
3,000 MYR ~ 3,500 MYRSeputehJob Description
【Job Responsibilities】- Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.- Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.- Undertake other ad hoc duties assign from time to time.
Benefit
- Fully work from home (report to office 1 week in a quarter of the year)
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus