91 Jobs found
Customer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, Bangsar工作内容
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
福利制度
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance BonusTeam Head - Loan Administration & PaymentsID:56807
10,800 MYR ~ 12,800 MYRBangsar工作内容
【Job Responsibilities】• Managing a group of team member working for Loan Administration and Payments.• Drive internal reviews to ensure controls and procedures are updated and fully compliant to all internal policies and external regulatory requirements• Accountable for ensuring all regional regulatory reports are completed in accordance with regulatory requirements and all reporting policies are adhered and attested.• Ensure processing is timely, accurate, efficient and within the prescribed authorized limit.• Responsible in managing the day-to-day operations – an efficient and effective distribution of transactions / workloads amongst the team members as to ensure that the productivity standards are duly met.• Detailed knowledge of Loan Administration and Payment processes.• In-depth and up to date knowledge of Loan Administration and Payments, governing rules and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.• Responsible to guide, motivate and develop team members.• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measure, and people management.• Constantly review team’s and individual performance together with Head of Department against the objectives and goals set. Develop strategies and provide an appropriate support, guidance, and motivation to the staff to reach its goal.• Support and assist the Management in managing operational risk within the respective teams to avoid the risks.• Initiate and streamline process relating to controls, productivity, and service enhancement.• Identify and resolve business technical issues with system support group. Escalate issues to Team Head where attentions and senior intervention is required.• Communicate clear instructions to team members.• Monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Head / any other unit.• Ensure staff are equipped with sufficient needs, knowledge, skills and tools in order to achieve the required level of competency that facilitates them to perform their daily tasks effectively.• Participate in system testing to implement global strategy and fulfil business needs as and when required.• Support Department Head and management in all initiatives for the betterment of the organization.• Perform any other duties which may be assigned from time to time.• Responsible to ensure team’s performance are within department’s target range / acceptable level.
福利制度
- Shift allowance
- Annual leave
- Sick leave
- Paternity leave
- Maternity leave
- Compassionate leave
- Marriage leave
- Hybrid working style
- Flexible Spending
- Dental
- Performance bonus
- Group Hospitalization & Surgical
- Group Term Life
- Group Personal Accident
- Outpatient & Specialist benefit, Annual Claim Limit
- EPF contributionSenior ProgrammerID:56412
6,500 MYR ~ 7,500 MYRKL Sentral工作内容
Main role : handles the projects passed by Japan HQ. Current main project on going is Related to API programing used for client's software developing solutions.Currently in charge is more maintenance and new integration projects, but eventually once the team is expanding number of projects to handle would be increasing. ・The candidate will essentially be assigned to one project.・There are several projects that are not yet Open, making it a great place to work for those who want to be proactive and take on challenges.1. To participate in all phases of the software development life cycle, possessing the ability to deliver high-quality results with minimal supervision.Develop and maintain technical documentation, including functional specifications, design specifications, and user guides.2. Collaborate with team leads to design and develop flexible, scalable solutions that prioritize business value and usability.3. This includes coding, testing, user training, documentation, post-implementation support, debugging, and bug fixing.4. Actively participate in the development and execution of QA test plans for System Integration Tests (SITs) and User Acceptance Tests (UATs).5. Engage in coding and hands-on development activities. To support continuous improvement activities, which including troubleshoot, debug, and upgrade existing software and applications. To involve actively in peer reviewing each other code and provide high quality output6. Responsible for estimating the time needed to complete each task, contributing to the achievement of project goals7. The engineer for this position will be involved in building the following services[AXLGEAR]Automated contract management solution・Support for automation of contract and billing management・Automation of solution provision・Automation of customer service <Details of Working environment>- Approximately 3-4 people will be assigned to each team. Each person is responsible for three to four projects simultaneously.- New client : Existing client = 2 : 8- Mainly focus on "Maintenance and operation" and ”Modification of existing systems- The person in this position hopes to be in a position to manage members in the future, in addition to their engineering skills.
福利制度
Salary Package : RM 6,500 - RM 7,500
- Transportation allowance'RM200
- AL : 12 days for the 1st year (after 2 years service increases 2 days)
- MC : 14 days (after 2 years service increases 2 days)
- Medical claimable RM1,000/year includes specialist and medical check up
- Professional Training & Development Opportunities
- Quarterly Company Activity or Event in Kuala Lumpur
- Working day: Monday - Friday : 8:30 - 17:30/Hybrid work (Must come to work 2 days a week)
- Working Location: Level 20, Menara 1 Sentrum, 201, Jalan Tun Sambantan, Brickfields, 50470 Kuala Lumpur, MalaysiaPre-Sales Manager/Engineer (CCTV) (KL)ID:56741
7,000 MYR ~ 13,000 MYRBukit Bintang/KLCC工作内容
• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.• Promote solutions to defined customers and deliver formal technical proposals and presentations.• Take charge of product solution design, and make sure the solution is competitive technically.• Complete other tasks issued by the company.
福利制度
• Performance bonus & incentive
• Observe ALL KL public holidays; Replacement leave granted if public holidays fall on Saturday
• Free parking
• Shopping voucher on birthday month
• Snacks, tidbits & drinks in pantry
• Monthly birthday celebration
• Staff purchase discount
• Festive gifts, such as CNY and Mid-Autumn Festival
• Quarterly Employee Excellence Award RM 1,500 / RM 500
• Quarterly team building
• 5-Year Long Service Award and above
• Company trip
• Annual dinnerProduct ExecutiveID:56535
5,000 MYR ~ 7,000 MYRKlang工作内容
【Job Responsibilities】- Contribute and develop of product market strategy, define new product requirements, and drive new product development to grow products- To liaise with local and overseas principals / suppliers for products inquiries and costing- Generate ideas and product research for trend promotions and help implement new and existing stock strategy- To coordinate in scheduling and delivery from principals / suppliers- Forecasting of stock- Provide product guidance to Sales team- Work together with Sales team to gorw product sales
福利制度
- Annual Leave
- Medical Leave
- Attendance Allowance
- SIM Card Provided
- Company Bonus
- Performance Bonus
- Incentive Trip
- Commission
- Yearly Increment
- Training & DevelopmentPre-salesID:56532
7,000 MYR ~ 10,000 MYRKlang, Port Klang工作内容
【Job Responsibilities】- Pre-sales support including full range of company products, network technical solution, highlights proposal, etc- Seek out, identify, develop and close business opportunities with clients- Promote solutions and deliver formal technical proposals / presentations to clients- Responsible for product solution designing and ensure the solution is competitive- Identify client requirements and coordinate with sales team to ensure that clients requirements are able to meet- To understand client business and technical requirements- To handle client inquiries and technical-related issues
福利制度
- Annual Leave
- Medical Leave
- Travel Allowance
- Attendance Allowance
- SIM Card Provided
- Company Bonus
- Performance Bonus
- Incentive Trip
- Commission
- Yearly Increment
- Training & DevelopmentSenior Sales ExecutiveID:56531
6,000 MYR ~ 8,000 MYRKlang工作内容
【Job Responsibilities】- Focus and developing new sales opportunities and maintaining existing accounts- Provide information and promote company products- Monitor and track overall sales performance- Responsible for kay account sales and maintaining relationships with sales prospects- Achieving sales target by discovering new sales prospects- Require outdoor visitation- Relevant reporting
福利制度
- Annual Leave
- Medical Leave
- Travel Allowance
- Attendance Allowance
- SIM Card Provided
- Company Bonus
- Performance Bonus
- Incentive Trip
- Commission
- Yearly Increment
- Training & DevelopmentIT Executive ID:55994
4,000 MYR ~ 5,000 MYRBatu Kawan工作内容
As a Systems Analyst specializing in SAP IT, you will play a pivotal role in our organization's IT department, focusing on the effective utilization, maintenance, and enhancement of SAP systems.If you are a highly motivated individual with a strong SAP IT background and a passion for delivering effective solutions, we invite you to apply for this exciting opportunity to contribute to our organization's success.Key Responsibilities:• Monitor and maintain SAP systems to ensure optimal performance, reliability, and availability.• Provide ongoing support, troubleshooting, and issue resolution for SAP modules.• Collaborate with end-users to understand and address system-related concerns.• Work closely with business stakeholders to gather and analyze requirements for SAP enhancements or new implementations.• Translate business requirements into technical specifications and system configurations.• Lead or contribute to SAP implementation projects, including system upgrades and migrations.• Collaborate with project teams to ensure successful delivery within established timelines.• Customize SAP modules to meet business requirements, including configuring settings, developing reports, and integrating with other systems.• Collaborate with developers to design and implement custom solutions when necessary.• Develop and execute test plans to ensure the quality of SAP system changes.• Collaborate with business users to conduct user acceptance testing (UAT) for SAP-related projects.• Maintain comprehensive documentation of SAP configurations, customizations, and system integrations.• Create and update user guides and training materials as needed.• Provide training and support to end-users on SAP functionality and processes.• Develop and deliver training materials to facilitate user understanding and adoption.• Stay current with SAP technologies and best practices.• Identify opportunities for process improvements and efficiencies within SAP systems.
福利制度
- EPF, SOCSO, EIS provided
-Bonus : (depends on performance)
‐AL:8days(first year)
‐MC:14days(first year
‐Transportation allowance:
RM200/month+toolIT Manager(SAP)ID:55884
10,000 MYR ~ 12,000 MYRKlang工作内容
- To support the implementation of the SAP system - Responsible for the gathering of SAP requirements and specifications, analyzing, designing, documenting, coding, testing, configuring, deploying, implementing and maintaining, systems and applications.Details- Participate and collaborate with the MM/PP/SD/FI/CO users, process analysis in the gathering userrequirements and specifications- Maintain and improve SAP development activity, Global Standard System, constructed on the base ofSAP ERP package software.- Perform custom development activities, data linkage with TPiCs including application design, coding,testing, documentation, and troubleshooting.- Provide support to users (MM/PP/SD/FI/CO) , assist with problem determination, resolution & training- Prepare reports, manuals and others documentation on the status, operation & software maintenance.
福利制度
- Bonus(1 month - Depends on the Performance)
- EPF, SOCSO, EIS provided
- AL：11 days
- MC：14 daysPersonal Assistant ExecutiveID:55427
4,000 MYR ~ 7,000 MYRKota Damansara/Petaling Jaya工作内容
• Responsible in managing CEO day-to-day administrative and operational matters.• Making appointments, travel arrangement, coordinating business schedule, itinerary, minutes of meeting, and general correspondence.• Assist in organizing of in-house and external events.• Prepare, compile, coordinate and arrange meeting materials, tools, and facilities for scheduled meetings, appointments, conference, and events. Prepare refreshments and minutes taking as and when required.• Facilitate communication from CEO to internal and external stakeholders to ensure message are effectively communicated.• Works closely and effectively with CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.• Maintaining confidentiality and handling sensitive information with discretion and professionalism.• Collaborating with cross-functional teams and other departments on special projects as assigned.• Adapting to changing priorities and managing multiple tasks efficiently in a fast-paced environment.• Assist with other ad-hoc administration and project requirements as needed.• Occasionally and willing to outstation travel.
福利制度
-Bonus based on KPI performance
-Medical/Outpatient RM600 per annual
-Dentist and optical
-Insurance coverage
-If outstation (Pay and Claim)
-AL:12 days ; MC: 14 days