82 Jobs found
Service Desk Expert (Network - Japanese Speaker, Permanent Position)ID:57010
7,450 MYR ~ 11,450 MYRBangsar工作内容
< Job Summary >We are seeking a skilled and dedicated Network Engineer to join our team. This role is crucial in ensuring the smooth and efficient operation of our store network infrastructure on a 24/7/365 basis.The successful candidate will be responsible for managing, monitoring, and troubleshooting network issues remotely.This position offers a hybrid work model, combining work from home and office flexibility. Excellent interpersonal skills and proficiency in Japanese are essential for effective communication with our Japanese counterparts. Training will be provided to upskill the successful candidate.< Key Responsibilities >• Network Monitoring and Management: Proactively monitor network performance, identify potential issues, and implement preventative measures to ensure high availability and minimal downtime. This includes utilizing network monitoring tools and dashboards.• Troubleshooting and Resolution: Diagnose and resolve network connectivity issues, hardware failures, and software problems remotely .This requires strong analytical and problem-solving skills.• Network Infrastructure Support: Maintain and support the existing network infrastructure, including routers, switches, firewalls, and other network devices. This involves configuration, maintenance, and upgrades.• Security: Contribute to maintaining the security of the network infrastructure by implementing and adhering to security best practices.• Documentation: Maintain accurate and up-to-date documentation of network configurations, processes, and troubleshooting steps.• Collaboration: Work effectively with other regional IT team members and stakeholders to resolve network issues and implement improvements. This includes strong communication with Japanese counterparts.• Project Participation: Assist in network-related projects, including upgrades, expansions, and implementations of new technologies.• Leverage Support : Might required to assist other other support team if needed• Ad hoc & Additional Assignments : Might be assigned additional supporting roles to assist management team.
福利制度
・Basic Salary = RM 6,000 ~ RM 10,000
・Language Allowance = RM 1,200 (inclusive in total salary)
・Shift allowance = RM 250Service Desk Agent (SPIDM - Japanese Speaker, Renewable Contractual Position)ID:57007
7,450 MYR ~ 10,450 MYRBangsar工作内容
< Job Summary >We are seeking a highly organized and detail-oriented SPIDM Analyst to join our team. This role is critical in providing efficient and effective support for our SharePoint and Identity Management (IDM) systems.The successful candidate will manage user requests, level 1 problem solving and liaising with internal and external stakeholders, including Japanese-speaking customers and counterparts.This role requires excellent communication skills, proficiency in using various IT tools, and a strong understanding of incident management processes.< Key Responsibilities >• Request Fulfillment: Receive and process requests from the centralized service desk related to Office 365 accounts, licenses, SharePoint access, and other IDM-related services.• Account and License Management: Manage the creation, modification, and deletion of Office 365 accounts and licenses, ensuring compliance with company policies.• Service Health Monitoring: Monitor the health and performance of SharePoint and IDM systems using monitoring and detection tools; proactively identify and address potential issues.• Incident Management: Utilize incident management tools to track, manage, and resolve inquiries and incidents related to SharePoint and IDM. Maintain accurate records and update incident status regularly.• Escalation and Liaison: Escalate complex issues to the appropriate resolver groups and maintain effective communication with both internal teams and external customers throughout the resolution process.• Communication: Communicate effectively with stakeholders using various methods including bulletin board postings, emails, and phone calls. Provide clear and concise updates on incident status and service disruptions.• Documentation: Maintain accurate and up-to-date documentation of processes, procedures, and knowledge base articles.• Stakeholder Management: Build and maintain positive relationships with internal teams and external customers, particularly Japanese-speaking customers and counterparts.
福利制度
・Basic Salary = RM 6,000 ~ RM 9,000
・Language Allowance = RM 1,200 (inclusive in total salary)
・Shift allowance = RM 250Service Desk Agent (Application Support Analyst L1 - JP Speaker, Renewable Contractual Position)ID:57005
7,450 MYR ~ 10,450 MYRBangsar工作内容
< Job Summary >We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on managing and supporting sales data within our ADP system.The successful candidate will receive and resolve requests, perform troubleshooting within defined SLAs, manage sales data from multiple systems, and execute ad-hoc procedures for system maintenance.This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts.The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarters.< Key Responsibilities >• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.• Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.• Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.• Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.
福利制度
・Basic Salary = RM 6,000 ~ RM 9,000
・Language Allowance = RM 1,200 (inclusive in total salary)
・Shift allowance = RM 250Service Desk Agent (Application Support Analyst L2 - JP Speaker, Permanent Position)ID:57003
8,450 MYR ~ 10,450 MYRBangsar工作内容
< Job Summary >We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on managing and supporting sales data within our ADP system.The successful candidate will receive and resolve requests, perform troubleshooting within defined SLAs, manage sales data from multiple systems, and execute ad-hoc procedures for system maintenance.This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts.The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarters.< Key Responsibilities >• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.• Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.• Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.• Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.
福利制度
・Basic Salary = RM 7,000 ~ RM 9,000
・Language Allowance = RM 1,200 (inclusive in total salary)
・Shift allowance = RM 250Manager, Product ManagementID:56981
5,000 MYR ~ 8,000 MYRUSJ/Subang Jaya工作内容
The Manager, Product Management has the primary responsibility of providing training, guidance and direction to assigned personnels in a manner that will achieve the highest rate of return on assets under his/her control and consistent with the policies and procedures of the company. He/she will work first hand with clients and Principals, purchasing and sales to achieve a common goal of increasing sales and profit margin.- Designs, establishes and maintains an organisational structure and staffing to effectively accomplish the division’s goals and objectives.- Directs and oversees the supervision of assigned personnel, which includes work allocation, training and problem resolution, evaluates performance and makes recommendations for personnel actions. - Specifies division sales personnel’s area of coverage.- Ensures that work production in the assigned division meets established objectives, specifications, and standards, and that all-applicable operating policies and procedures are adhered to.- Recommends and participates in the development of company policies and procedures to ensure efficient and safe operation of the division.- Identifies, evaluates and recommends marketing strategies in accordance with the company’s objectives for product lines.- Participates in product design and development according to market needs.- Coordinates the development of marketing materials such as brochures and point-of-sale display.- Identifies new sales prospects and assists in contract negotiations for significant distribution deals.- Establishes rapport and maintains an amicable and fruitful business relationship with existing as well as potential clients and Principals.- Responsible for developing and executing advertising and sales promotion plans.- Responsible for attaining sales, margins and profit objectives as established for the assigned division.- Supervising the regulatory personnels to ensure the new products are successfully registered.- Reviews and ensures accurate completion and timely submission of governmental, company and other reports as required in respect of assigned areas of responsibilities.- Participates in the development and management of annual operating budgets for the assigned division and regularly monitors expenditure.- Performs miscellaneous job-related duties as assigned.
福利制度
- Travelling Subsidy
- HP ClaimCustomer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, Bangsar工作内容
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
福利制度
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus【Japanese Speaker】Global Support Center for the IT IndustryID:56921
6,000 MYR ~ 6,000 MYRKota Damansara/Petaling Jaya工作内容
【Job summary】Our company has offices in 14 cities across 10 countries, including Japan, and collaborates with various departments to support our customers.Our main tasks include handling inquiries, troubleshooting, maintenance, operations support, configuration management, and monthly reporting.We respond to customer calls, chats, and emails, record interactions in the system, and work with relevant departments to resolve issues efficiently.【Details】■Responding to customers - Inquiries about customer operational components - Inquiries about service specifications and usage - Inquiries about problems and failures *We will respond to the above by phone, e-mail, and chat (WhatsApp).■Responding to the incidentYou will need to escalate to the group company's internal or vendor depending on the cases.*In most cases, the response is in Japanese if you need to communicate within the group company, but in many cases, it is basically in English if you need to communicate with a vendor.【Benefit Points】- The company offers a good balance between work and private life because of three working days and three rest days.- It is a challenging environment because you can become a leader in the future depending on your performance.- The workplace is close to a station and a shopping mall, which is very convenient.
福利制度
■Salary: RM6,000 (RM6,000 including night shift allowance and public holiday allowance)
■Probational Period: 3-6 months
■Employment: Permanent
■AL
■MC
*After the trial period, 12 days AL/first year and 14 days MC
■Medical expense assistance: Company will support up to RM100/month
■Working place：Petaling Jaya
■Working hours：24 hours a day, 365 days a year shift system (3 shifts of 3 workdays and 3 days off for 3-4 days a week, and the shifts are replaced every month)
Example: (1) 9:00 - 21:00, (2) 21:00 - 9:00 with a break of 1 hour x 2Project Manager (Japanese Speaker)ID:56867
7,000 MYR ~ 10,000 MYRBangsar工作内容
Job Description Build strong client relationships and manage projects for Japanese and local corporate clients. Utilize your expertise in production (websites, SNS operations, creative, SEO strategies) and online advertising to identify and address client challenges, ultimately contributing to their business success. You will coordinate the resources required for project execution within the group's offices, develop strategic operational plans, and balance client expectations with the delivery of creative work. You will also play a key role in planning campaigns and driving business growth through creative and financially sound strategies.・Build and maintain strong relationships with clients, fostering long-term partnerships and expanding revenue opportunities・Understand the clients' business objectives, the client's annual marketing budget, target audience, and marketing goals and acquire new business opportunities・Conduct facilitation during meetings with clients, providing prompt follow-up and instant support for ideas・Working with colleagues to develop comprehensive and strategic marketing plans tailored to each client's specific needs and budget・Briefing the creative team and the campaign operation team, allowing them to create an effective and well-targeted proposition for the client・Presenting ideas and conclusions to the client・Promoting the expansion of business with existing clients・Completing projects to a specific schedule and within an agreed budget・Perform administrative tasks such as quotation, payment and delivery follow up・Monitoring the success of the campaign as it runs, analyzing the results and suggesting changes and improvements where necessary・Responsible for achieving project revenue & profit targets
福利制度
・Salary = RM 4,000 ~ RM 5,500
・Annual leave 12 days/year, increase by years.
・Bonus: once a year
・Incentive: depends on company performance
・Company support parking fee or public transportation fee.
・Private insurance for medical care
・Social Security Contribution
・Education and training
・Overseas Business Travel (Thailand, Vietnam, Singapore)
・Company Trip (depends on company performance)
・Customized education environment by CourseraRegional Sales ManagerID:56831
10,000 MYR ~ 16,000 MYRBukit Bintang/KLCC工作内容
【Job Descriptions】1. Dealer Management- To handle inquiries from Dealers across assign countries.- To influence customers together with dealer over our MGS, putting the specs into their vendor list to increase winning rate of MGS.- Manage expectations from dealers, supporting their requirements with assistance of cross functional team such as Engineering, QA, Production, Procurement etc.- Feedback and react to dealer’s request, to have continuous improvement over the product & services in order to keep up with market requirements.2. Activities & engagement- To support on assign countries over the Commercial & Data Center projects.- To support business strategies across the regions to improve data center marketshare and revenue.- Reporting to management on sales activities and action plans.- To close every possible deal and sales through dealer and/or direct.- Meet with customers and dealers to discuss their evolving needs and assess the quality of our company’s relationship with them.- Networking through attend exhibitions, seminar and any other activities that can enhance our brand awareness as well building connections.3. Business Development- Identify business development opportunities within Asia Data Center market for future growth.- Develop and maintain knowledge of consumers, competitors, and market trends through engagement, to support on market analysis.- Stay up-to-date with industry best practices and standards through attending events and seminars, attending individual and group training programs, and reading industry publications and newsletters.- Support Business Development Manager/team on meeting new stakeholders, through connection build in regional activities in expanding our company’s business opportunity.- To identify and expand business into potential industry segments, develop market entry strategies, engage potential business partners to spec in and obtain enquiries leading to orders.- To conform with company environmental practices.4. Product Improvement- Collaborate with engineering and marketing team to identify opportunities for improving existing products and marketing materials, based on market demand and latest advancements.- Gather feedbacks from clients and dealers, and channel it to engineering, QA & GSC for product and services quality improvement.- And other tasks as assigned.
福利制度
- Annual Leave
- Medical Leave
- Group Personal Accident Insurance (GPA)
- Hospitalize Insurance
- Outpatient Claim Annually (cover spouse and children)
- Business Trip (expenses reimburse by company)
- Annual BonusProduct Manager (Networking/CCTV)ID:56821
7,000 MYR ~ 13,000 MYRBukit Bintang/KLCC工作内容
• Build and maintain strong relationships with resellers, vendors, and sales teams to ensure successful collaboration and product promotion.• Take responsibility for meeting quarterly and yearly product targets.• Plan and execute new product launches, promotional activities, and stock inventory management.• Organize both online and offline product training sessions for internal teams and external partners.• Forecast and track key account metrics, including monthly sales results and annual forecasts.• Prepare regular reports on product status, product updates, and sales performance.• Analyze market trends and competitor products to provide insights and adjust strategies as necessary.• Conduct in-depth analysis of industry trends and competitors, and implement strategies to enhance product offerings and marketing activities.• Develop product and solution training materials in alignment with product strategies and lead training sessions.
福利制度
• Performance bonus & incentive
• Observe ALL KL public holidays; Replacement leave granted if public holidays fall on Saturday
• Free parking
• Shopping voucher on birthday month
• Snacks, tidbits & drinks in pantry
• Monthly birthday celebration
• Staff purchase discount
• Festive gifts, such as CNY and Mid-Autumn Festival
• Quarterly Employee Excellence Award RM 1,500 / RM 500
• Quarterly team building
• 5-Year Long Service Award and above
• Company trip
• Annual dinner