36 Jobs for Bangsar found
Customer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, Bangsar工作内容
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
福利制度
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance BonusTeam Head - Loan Administration & PaymentsID:56807
10,800 MYR ~ 12,800 MYRBangsar工作内容
【Job Responsibilities】• Managing a group of team member working for Loan Administration and Payments.• Drive internal reviews to ensure controls and procedures are updated and fully compliant to all internal policies and external regulatory requirements• Accountable for ensuring all regional regulatory reports are completed in accordance with regulatory requirements and all reporting policies are adhered and attested.• Ensure processing is timely, accurate, efficient and within the prescribed authorized limit.• Responsible in managing the day-to-day operations – an efficient and effective distribution of transactions / workloads amongst the team members as to ensure that the productivity standards are duly met.• Detailed knowledge of Loan Administration and Payment processes.• In-depth and up to date knowledge of Loan Administration and Payments, governing rules and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.• Responsible to guide, motivate and develop team members.• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measure, and people management.• Constantly review team’s and individual performance together with Head of Department against the objectives and goals set. Develop strategies and provide an appropriate support, guidance, and motivation to the staff to reach its goal.• Support and assist the Management in managing operational risk within the respective teams to avoid the risks.• Initiate and streamline process relating to controls, productivity, and service enhancement.• Identify and resolve business technical issues with system support group. Escalate issues to Team Head where attentions and senior intervention is required.• Communicate clear instructions to team members.• Monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Head / any other unit.• Ensure staff are equipped with sufficient needs, knowledge, skills and tools in order to achieve the required level of competency that facilitates them to perform their daily tasks effectively.• Participate in system testing to implement global strategy and fulfil business needs as and when required.• Support Department Head and management in all initiatives for the betterment of the organization.• Perform any other duties which may be assigned from time to time.• Responsible to ensure team’s performance are within department’s target range / acceptable level.
福利制度
- Shift allowance
- Annual leave
- Sick leave
- Paternity leave
- Maternity leave
- Compassionate leave
- Marriage leave
- Hybrid working style
- Flexible Spending
- Dental
- Performance bonus
- Group Hospitalization & Surgical
- Group Term Life
- Group Personal Accident
- Outpatient & Specialist benefit, Annual Claim Limit
- EPF contributionCountry Representative ID:56549
8,000 MYR ~ 9,000 MYRSentul, Kepong, Segambut, Lembah Pantai, Seputeh, Bandar Tun Razak, Cheras, Bangsar, Mont Kiara, KL Sentral, Ampang, Damansara Heights, Klang, Port Klang, Seri Kembangan, Chow Kit, Pudu, Seri Petaling, Bukit Bintang/KLCC, Setiawangsa/Titiwangsa/Setapak/Wangsa Maju, Bangi/Kajang, Kota Damansara/Petaling Jaya工作内容
•Develops and implements strategic sales plans and growth strategies for End Users (Hospitals and homecare), distributors and other accounts.•Directs distribution and channel planning and development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.•Leads development of sales programs, preferred CME’S etc, Demonstration and setting of targets for distributers to achieve regional sales and growth objectives.•Leads the development of strategic marketing initiatives and promotion plans with distributors to achieve corporate objectives for products and services.•Advises dealers and clients concerning sales and promotion techniques.•Oversees pre-booking and inventory requirements.•Accountable for revenue, gross margin budgets and selling expense budgets for the region.•Performs market visits, develops and monitors action plans.•Represents company at trade association meetings to promote product.•Delivers sales presentations to key clients.•Maintains relationships, negotiates and closes deals with key clients.•Manage liaison of sales and marketing activities with key customers.•Manages sales and promotional budget.•Directs market intelligence and research to identify opportunities to increase sales.•Assist management team to determine feasibility of new business opportunities.•Develops and implements corporate business development strategy and plans in the country assigned with corporate customers.
福利制度
SOCSO and EPF paid by own
Increment depends on the perfoemance
Incentive depends on the performanceTechnical / Application Support (GSC Team)ID:54835
2,900 MYR ~ 4,500 MYRBangsar工作内容
【Responsibilities: 】- Primary responsibility will be to provide timely and effective assistance to customers, resolving support tickets and technical inquiries efficiently. - Prioritize and manage support tickets to meet the company’s established service level expectations. - Posses the necessary technical knowledge and problem-solving skills to identify and resolve issues related to company products & APIs. - To complete the task assigned by superiors in accordance with company goals and objectives.
福利制度
13 months salary + Performance Bonus
Parking Allowance
Birthday Leave, Annual Leave
Dental Claim
Gym SubsidyIndustrial Sales Manager ID:53279
7,000 MYR ~ 10,000 MYRBangsar工作内容
【Job Responsibilities】- Product handle is Electronic component product- To handle and serve Global Distributors business for E&E (Global Distributors : Avnet, TTI, Future, Arrow ) - Lead the team towards team and company goal - Make power point which includes managing complex sales data and information. and fo presentation to customers - Be a middle person in customers and factory- Analysis in problem solving - Find the new opportunities to increase sales
福利制度
- Annual Leave
- Medical Leave
- Transport Allowance
- Transport to Client Visit (Claimable)
- Company Parking
- Bonus (Depends company performance - avg 2 months)
- Other benefits will be disclose during interview session.
- No sales commissionDigital Transformation Senior ExecutiveID:54770
4,000 MYR ~ 5,500 MYRBangsar工作内容
【Job Responsibilities:】- First level operation support to internal users (internal workflow system and dashboards).- Maintenance of analytical reports, dashboards and Power Automate flows.- Assist in data administration and maintenance (S4 HANA).- Developing solutions to problems identified through analysis, using information gathered through analysis effectively.- Provide training to staffs on execution of new procedures/solutions.
福利制度
- Annual Leave
- Medical Leave
- Transport Allowance
- Transport to Client Visit (Claimable)
- Bonus (Depends company performance)
- Other benefits will be disclose during interview session.
