11个职位: 招聘信息 信贷控制

工作内容

Purpose of Role:Lead and oversee the collection team, ensuring optimal recovery performance across all delinquency buckets. Drive collection strategies, manage team performance, and ensure compliance with the Hire Purchase Act 1967, and all applicable regulations governing debt recovery for used car hire purchase financing.Key Responsibilities:- Lead end-to-end collection operations covering early-stage delinquency, late-stage recovery, repossession, legal action, and bad debt management- Develop and implement collection strategies to achieve monthly and quarterly recovery targets, including cure rate improvement and arrears reduction- Manage and mentor a team of Senior Executives and Executives, setting KPIs, conducting performance reviews, and driving calibration exercises- Monitor delinquency trends by bucket and initiate appropriate escalation actions- Oversee the deployment and optimisation of collection tools, AI chatbots, WhatsApp notification systems, and the mobile app payment platform- Ensure all collection activities comply with the Hire Purchase Act 1967, and internal conduct standards including fair treatment of underbanked and underserved hirers- Drive weekend calling programmes, field visit operations, and branch service coordination