【招聘结束】 Operation Manager (Multi-Level Marketing)ID:55986

该职位的招聘已结束

10,000 MYR ~ 12,000 MYRBangsar3个月以上前

概述

  • 薪资

    10,000 MYR ~ 12,000 MYR

  • 产业类别

    Retail/Distribution(Other)

  • 工作内容

    < POSITION SUMMARY >
    The Operations Manager oversees the Customer Service Team that handles inquiries from Malaysia, Singapore, Indonesia, and Australia, as well as Order Fulfillment matters for Malaysia and Singapore, ensuring service quality, operational efficiencies, and productivity.

    < SUPERVISORY RESPONSIBILITIES >
    This position manages the customer service and order fulfilment department.

    < ESSENTIAL DUTIES AND RESPONSIBILITIES >
    [People Leadership]
    • Lead and motivate customer service and order fulfilment teams to achieve customer satisfaction goals.
    • Conduct training for new hires and ongoing education for existing staff.
    • Foster an inclusive work culture and provide feedback to enhance individual and collective performance.
    • Act as a liaison between internal departments, regional, and global offices.
    [Operations]
    • Daily management and oversight of customer service and order fulfilment teams, including performance, attendance, and safety.
    • Supports employees through taking over escalated customer interactions when necessary.
    • Manage warehouse activities, quality assurance, inventory control, and floor productivity.
    • Develop warehouse operations systems, including product handling, storage, packing, and shipping.
    • Produce regular reports and statistics on warehouse status.
    • Ensure compliance with Good Distribution Practice (GDP) guidelines and other regulations.
    • Maintain a safe work environment by establishing and enforcing standards and procedures.
    • Monitor and manage employee schedules, time-off requests, and hours worked.
    • Coordinate with HR on hiring, disciplinary actions, and terminations.
    [Planning and Administrative]
    • Monitor and analyze customer service and order fulfilment metrics for continuous improvement.
    • Collect customer feedback and perform root cause analytics for companywide improvements.
    • Collaborate on returns, refunds, and shipment errors for process enhancements.
    • Prepare and maintain training curriculum and documentation.
    • Review and update translations for external communications.
    • Facilitate collaborations between customer service and order fulfilment team on workflow improvements and efficiency.

资格

  • 应征条件

    ■ MUST REQUIREMENTS
    • At least 10 years of operation experience in BtoC industry handling customer service, warehousing and distribution.
    • At least 2 years of managerial level experience.
    • Knowledge of GDP, customs clearance, shipments, and local legislations (not all, either will do)

    ■ ADVANTAGES
    ・Candidate with operational experience in MLM industry has high advantage.

    ■ OTHERS
    • Excellent communications and interpersonal skills.
    • Strong leadership with people management skills.
    • Highly analytic and strategic.
    • Self-motivated and results oriented.
    • Can work under pressure and with a high sense of urgency.
    • Project management experience is a plus.
    • Good in planning and organizing.

  • 英文

    -

  • 其他语言

    Mandarin, English

附加信息

  • 福利制度

    ・Salary = RM 10,000 ~ RM 12,000
    ・AL: <2Y 16 days, 2~5Y 18 days, >5Y 20 days
    ・MC: <2Y 14 days, 2~5Y 18days, >5Y 22 days
    ・Monthly Phone Allowance ＝ RM150
    ・Monthly Staff Entitlement Product (Can claim 6 products per month)
    ・Medical, health insurance coverage
    ・Bonus (discretional)
    ・Company Activities: Team Gathering, Annual Dinner, Welcome Lunch
    ・No OT pay, working on Sat, Sun or Public Holiday will be entitled a replacement leave

  • 工作时间

    0900 ~ 1800

  • 假日

    -

  • 职业类别

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