GBS Credit Management Operation Lead ID:53718

12,000 MYR ~ 15,000 MYRGeorgetown3个月以上前

概述

  • 薪资

    12,000 MYR ~ 15,000 MYR

  • 产业类别

    Consulting

  • 工作内容

    Job Responsibilities:
    • Understand and break-down on regional level the GBS and process strategy, assuring stable quality and productivity at lower costs.
    • Manage process in scope to provide seamless business process performance and results
    • Regularly measure process performance in alignment with GOL by applying compulsory metrics systematic, self-audits and risk assessments in order to gauge process maturity. Prepare / respond to internal/external audits.
    • Ensure continuous process improvement and innovation (also addressing process-related IT) and align them with GOL. Translate strategic imperatives and global innovations into actual process improvements.
    • Align operations, its supporting technology landscape and infrastructure with global process and IT frameworks (in close collaboration with the local PCs)
    • Manage business plan and budgets for processes in scope in alignment with center operations lead
    • Manage personnel, performance and motivation and limit turnover by fostering a highperformance culture, rewarding the right behaviors, building skills and careers and facilitating a good team and work atmosphere.
    • Ensure proper governance including top-down communication and effective workflow across function and organization.
    • Ensure appropriate information and collaboration with relevant stakeholders (e.g. center operations lead, GPH, POLs in same or other regions as well as team managers, team leads and team members)
    • Assure compliance with laws, standards and corporate policies considering health & safety, financial code of conduct, business ethics, information security, data protection and environmental protection.
    • Escalate potential issues (e.g. regarding infrastructure) to center operations lead or other parties such as GPH
    • Hold the joint responsibility with the GOL for the fulfilment of internal and external SLAs

资格

  • 应征条件

    - Education Background : At least a Bachelor degree / Master degree either in Business Administration or Economics (or equivalent professional experience)

    - Experience : At least 7 years’ experience in process in scope (In-depth knowledge of process in scope as well
    as broad and deep practical experience - focus on transactional activities)


    - Require Skill :
    1. With Leadership experience & Process Management experience including the ability to apply, gauge and interpret process metrics.
    2. Good to have : experience working with international clients from several countries; Transition Project Experience; Shared Service Center experience or banking
    3. Proficiency knowledge of MS Office (Excel, PowerPoint, Word, Access), Advanced user skills in process specific parts of standard ERP systems (desirable in SAP / ORACLE)
    4. Language Proficiency in English, Mandarin. Good to have German proficiency (Fluent written and spoken for EMEA)
    5. Strong facilitation and negotiation skills

  • 英文

    -

  • 其他语言

    Mandarin, English

附加信息

  • 福利制度

    - Parking Allowance
    - Broadband allowance
    - Quarterly incentive
    - Profit sharing
    - Unlimited panel clinic coverage (outpatient)
    - Life insurance
    - Hospitalization coverage
    - Relocation allowance for non-Penangites relocating to Penang for the job

  • 工作时间

    8.30am ~ 5.30pm

  • 假日

    -

  • 职业类别