概述

• 薪资

  12,000 MYR ~ 15,000 MYR

• 产业类别

  Consulting

• 工作内容

  Job Responsibilities:
  • Understand and break-down on regional level the GBS and process strategy, assuring stable quality and productivity at lower costs.
  • Manage process in scope to provide seamless business process performance and results
  • Regularly measure process performance in alignment with GOL by applying compulsory metrics systematic, self-audits and risk assessments in order to gauge process maturity. Prepare / respond to internal/external audits.
  • Ensure continuous process improvement and innovation (also addressing process-related IT) and align them with GOL. Translate strategic imperatives and global innovations into actual process improvements.
  • Align operations, its supporting technology landscape and infrastructure with global process and IT frameworks (in close collaboration with the local PCs)
  • Manage business plan and budgets for processes in scope in alignment with center operations lead
  • Manage personnel, performance and motivation and limit turnover by fostering a highperformance culture, rewarding the right behaviors, building skills and careers and facilitating a good team and work atmosphere.
  • Ensure proper governance including top-down communication and effective workflow across function and organization.
  • Ensure appropriate information and collaboration with relevant stakeholders (e.g. center operations lead, GPH, POLs in same or other regions as well as team managers, team leads and team members)
  • Assure compliance with laws, standards and corporate policies considering health & safety, financial code of conduct, business ethics, information security, data protection and environmental protection.
  • Escalate potential issues (e.g. regarding infrastructure) to center operations lead or other parties such as GPH
  • Hold the joint responsibility with the GOL for the fulfilment of internal and external SLAs