【JPS】Customer Support ExecutiveID:51667

5,000 MYR ~ 8,000 MYRKota Damansara/Petaling Jaya
  • 职业类别

    Custmer support/service

  • 产业类别


  • 工作内容

    -Receive customer inquiries such as the product operation, and troubleshooting requests.
    -As the first line support for network service including overseas locations, receive inquiries from customer and arrange support to service carrier and vendors in English and Japanese.
    -Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
    -Perform Escalation and reporting to supervisor.
    -Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
    -Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
    - Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
    - To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
    - License issue and provision to customer.
    - Periodic Maintenance Announcement.

    <Career Growth>
    -Career path support to be IT engineer after gaining IT experience and developing knowledge through the daily job as well as internal training.
    -Business trip opportunities and new carrier support in other IIJ ASEAN offices once you gained greater experiences and developed your IT skills.

  • 应征条件

    - N2=N1 level of Japanese Speaking
    - Fluent English
    - Documentation skill (Microsoft Office)

  • 其他语言

    English, Japanese

  • 福利制度

    Salary RM5,000 - 8,000
    -Shift Allowance+Public Holiday&Weekend Allowance RM700
    -Language Allowance RM300 - 800

    -Bonus (1month basic)
    -Salary increment per year
    -AL 14 days
    -MC 14days
    -Medical benefits: Group insurance policies

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