概述

• 薪资

  4,650 MYR ~ 5,650 MYR

• 产业类别

  Call Center, Medical & Healthcare

• 工作内容

  Company Profile:
  This is a shared service center for a famous biotech company
  
  Location: Subang Jaya
  
  Job Details:
  Provide first level support attending to all inquiries from Japan end users related to Travel & Expense Application (TRAM & Concur)
  Assist end users with the navigation, functionalities and processes related T&E
  Ensure all queries received are correctly captured and updated in ticketing tool
  Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
  Properly educate end-users on the overall expense report process – using the tool and T&E policy.
  Properly escalate all inquiries to second level where required