概要

• 給与

  4,500 MYR ~ 6,000 MYR

• 業界

  Manufacturing(Machinery)

• 仕事内容

  Job Overview
  Responsible for providing after sales parts and service claims and advice, remote or on site trouble shooting advice and support, carry out on site warranty claims inspection and providing training to Distributor and user’s technical crew on a full range of diesel engine driven and or electrical powered air compressor equipment and diesel engine powered generators.
  
  Responsibilities
  Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales department.
  
  A. Performing After Sales Service Support Activities
  - Assist expatriate Service Manager during product technical training and act as translator during training sessions.
  - Attending to customer requests or complains on product performance.
  - Perform hands-on on-site troubleshooting, service and minor repairs.
  - Evaluating and resolving technical problems.
  - Fault finding, diagnosis and repair recommendation.
  - Provide high level technical support to customers at their location.
  - Advice customers on servicing and maintenance procedures and parts.
  - Provide on-site training to the customers.
  - Create and maintain service information records in the company enterprise database.
  - Testing and monitoring the performance of newly launched equipment.
  - Providing plant with regular reports and feedback on product performance, breakdown and areas of improvement.
  
  B. After Sales Warranty Claims Support
  - Carry out on-site inspection and investigation of causes of fault.
  - Verification of customers’ warranty claims.
  - Coordinating with Niigata plant on customer spare parts sales enquiries.
  
  C. Other Duties
  - Perform supporting activities for Sales Department both in technical sales activities and commercial matters.
  - Developing and maintaining relationships with customers.
  - Offering feedback to Plant on future product development, features and functions.
  - Ensuring compliance with the OSHA health and safety, quality and environmental procedures when performing work at job sites.
  - Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications.
  - Communicate with the customer to ensure satisfaction and implement any necessary corrective actions