概要

• 給与

  6,000 MYR ~ 8,000 MYR

• 業界

  Retail, Retail/Distribution(Fashion&Apparel), Retail/Distribution(Other)

• 仕事内容

  1. Store Operations
  · Ensure smooth day-to-day store operations in compliance with company SOPs.
  · Maintain store cleanliness, display standards, and visual merchandising according to brand guidelines.
  · To report to and assist the Area Manager in managing day-to-day retail operation of the assigned branches.
  · To ensure proper maintenance of account, cash flow and sales records by cashier.
  · To enforce the internal control procedure in order to reduce stock / monetary leakage from the operating retail outlet.
  · To improve and enforce the SOPs in order to have a tighter, more effective and profitable operation
  · To ensure and guide all branch staff to carry out their duties and responsibilities as detailed in the branch operation.
  · To undertake other responsibilities assigned by the branch management from time to time.
  
  2. Team Management
  · Recruit, train, and develop store staff to enhance product knowledge and selling skills.
  · Conduct regular performance evaluations, monitor staff working performance and provide coaching.
  · To provide leadership and direction for the respective retail outlet.
  · To create, motivate and encourage a "teamwork" culture within the retail outlet and the organization as a whole and to instill a sense of commitment and ownership in the team.
  · To provide guidance and training to retail outlet on retail outlet processes, procedures and business activities according to Standard Operations Procedures (SOPs) and job responsibilities and to achieve set objectives.
  · To plan and manage day-to-day operations of the retail outlet, such as preparing monthly duty roster and daily work schedule including effective management of leave application of the retail outlet.
  · To identify and follow up on the problems encountered by staff.
  · To ensure staff fulfill their job responsibilities and adhere to the Company's policies and procedures.
  
  3. Financial Management/Sales Strategies
  · To ensure sales turnover and gross profit margin meets or exceeds the Company's objectives.
  · To assist the superior in setting annual and monthly sales targets for the respective retail outlet.
  · To manage expenses of the respective retail outlet within the budget that has been allocated by the Company.
  · To keep note of monthly inventory value according to the assigned value.
  · To expedite all the necessary monthly Branch Report for submission to the superior.
  
  4. Customer Service
  · To solve customers' complaints quickly and efficiently in accordance to the Company's policies and procedures and ensure the same complaints will not repeat in the future.
  · To ensure that staff provide excellent customer service to all customers and employees at all levels.
  · To improve merchandise, window display, retail outlet and service facilities based on customers' constructive suggestions.