概要

• 給与

  3,000 MYR ~ 5,000 MYR

• 業界

  Web/Mobile/Game, IT/Telecommunications

• 仕事内容

  Job Description
  - Receive and process customer orders from the sales team or clients, confirm details, and arrange timely execution.
  - Assist in the order review process, ensure order accuracy, and provide timely feedback to clients.
  - Track and follow up on project tasks and timelines across internal and external teams; communicate issues or delays promptly to clients.
  - Conduct product/system training sessions for clients via video conference.
  - Serve as the main point of contact for a portfolio of clients, fostering strong and trusted relationships through regular calls and meetings.
  - Apply product and system knowledge to address client inquiries, identify operational gaps, and recommend tailored solutions.
  - Identify upsell and cross-sell opportunities to grow revenue within existing accounts.
  - Support contract negotiation in line with company policies; coordinate with technical teams on solutions and support-related matters.