概要

• 給与

  7,000 MYR ~ 9,000 MYR

• 業界

  Call Center

• 仕事内容

  <Position Summary>
  Deep understanding of the clients' expectation for the Customer Experience, build a sustainable Quality program that meets the expectation both customer and client. Be responsible for internal operational processes and procedures to ensure quality.
  
  <Key Responsibilities>
  -Point of contact for quality related activities
  -Build a sustainable Quality program that would lead customer satisfaction, following company philosophy and keeping decipline
  -Implementing improvements to management processes that lead to overall increases in quality
  -Working together with leaders to discuss solutions to quality issues
  -Be on the lookout for opportunities for improvement and develop new efficient procedures
  -Analyze and submit reports related to Quality to Global Service Deliverly Manager
  -Auditing the team to assure quality
  -Developing best practice method and tools of quality reporting and analysis
  -Proactively engage with all clients’ markets/ industries to ensure quality
  -From our global role perspecitve, review the Quality KPI, discuss with the client and provide the direction to the QAs in each country