Quality Manager- BPO companyID:48311

7,000 MYR ~ 9,000 MYRKL SentralOver 3 months ago

Overview

  • Salary

    7,000 MYR ~ 9,000 MYR

  • Industry

    Call Center

  • Job Description

    <Position Summary>
    Deep understanding of the clients' expectation for the Customer Experience, build a sustainable Quality program that meets the expectation both customer and client. Be responsible for internal operational processes and procedures to ensure quality.

    <Key Responsibilities>
    -Point of contact for quality related activities
    -Build a sustainable Quality program that would lead customer satisfaction, following company philosophy and keeping decipline
    -Implementing improvements to management processes that lead to overall increases in quality
    -Working together with leaders to discuss solutions to quality issues
    -Be on the lookout for opportunities for improvement and develop new efficient procedures
    -Analyze and submit reports related to Quality to Global Service Deliverly Manager
    -Auditing the team to assure quality
    -Developing best practice method and tools of quality reporting and analysis
    -Proactively engage with all clients’ markets/ industries to ensure quality
    -From our global role perspecitve, review the Quality KPI, discuss with the client and provide the direction to the QAs in each country

Qualifications

  • Requirement

    - Education Background : Degree at any field(IT is preferable)
    - Experience(must) : at least 5 years for BPO / quality experience for call center
    【Must】experience for Manager.
    - Require Skill : QA and analyze,make report and feedback

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    Salary RM7000- 9000
    8:30am -5:30pm

  • Working Hour

    08:30am ~ 05:30pm

  • Holiday

    -

  • Job Function