Quality Manager- BPO companyID:48311
7,000 MYR ~ 9,000 MYRKL SentralOver 3 months agoOverview
Salary
7,000 MYR ~ 9,000 MYR
Industry
Call Center
Job Description
<Position Summary>
Deep understanding of the clients' expectation for the Customer Experience, build a sustainable Quality program that meets the expectation both customer and client. Be responsible for internal operational processes and procedures to ensure quality.
<Key Responsibilities>
-Point of contact for quality related activities
-Build a sustainable Quality program that would lead customer satisfaction, following company philosophy and keeping decipline
-Implementing improvements to management processes that lead to overall increases in quality
-Working together with leaders to discuss solutions to quality issues
-Be on the lookout for opportunities for improvement and develop new efficient procedures
-Analyze and submit reports related to Quality to Global Service Deliverly Manager
-Auditing the team to assure quality
-Developing best practice method and tools of quality reporting and analysis
-Proactively engage with all clients’ markets/ industries to ensure quality
-From our global role perspecitve, review the Quality KPI, discuss with the client and provide the direction to the QAs in each country
Qualifications
Requirement
- Education Background : Degree at any field(IT is preferable)
- Experience(must) : at least 5 years for BPO / quality experience for call center
【Must】experience for Manager.
- Require Skill : QA and analyze,make report and feedbackEnglish Level
-
Other Language
English
Additional Information
Benefit
Salary RM7000- 9000
8:30am -5:30pmWorking Hour
08:30am ~ 05:30pm
Holiday
-
Job Function