概要

• 給与

  -

• 業界

  Call Center

• 仕事内容

  
  ▼POSITION SUMMARY:
  The Client Service Associate is to help support world-known SNS platform’s advertisers worldwide through chat, email,
  and callbacks.
  
  ▼DUTIES AND RESPONSIBILITIES:
  - Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  - Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  - Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
  - Ensure all SLAs are met accordingly
  - Demonstrate a strong customer service orientation and take responsibility to ensure customers
  are satisfied
  - Provide a high level of professionalism and competent customer service
  - Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
  - Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
  - All the customers are Japanese but the training or other sessions will be conducted in English
  
  ★Attractive Point
  ・ Inexperienced candidate can apply with well practiced training.
  ・ Fun working & motivating each other with colleagues
  ・ Career enhancement opportunity
  ・ Language enhancement because can use not only native language but also English.
  ・ Working at the city central. The office is located in central KL
  ・ Fulfilling allowance