【SNS platform】Customer Support for advertisersID:48201

-KL SentralOver 3 months ago

Overview

  • Salary

    -

  • Industry

    Call Center

  • Job Description


    ▼POSITION SUMMARY:
    The Client Service Associate is to help support world-known SNS platform’s advertisers worldwide through chat, email,
    and callbacks.

    ▼DUTIES AND RESPONSIBILITIES:
    - Understand customer enquiries and respond via applicable channels: email, chat, and call backs
    - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
    - Manage customer escalations and ensure that these are answered, tracked, and escalated as required
    - Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
    - Ensure all SLAs are met accordingly
    - Demonstrate a strong customer service orientation and take responsibility to ensure customers
    are satisfied
    - Provide a high level of professionalism and competent customer service
    - Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
    - Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
    - All the customers are Japanese but the training or other sessions will be conducted in English

    ★Attractive Point
    ・ Inexperienced candidate can apply with well practiced training.
    ・ Fun working & motivating each other with colleagues
    ・ Career enhancement opportunity
    ・ Language enhancement because can use not only native language but also English.
    ・ Working at the city central. The office is located in central KL
    ・ Fulfilling allowance

Qualifications

  • Requirement

    • At least B2 Level of English in CEFR
    • Fresh grads with Bachelors degree OR at least 1 year experience in Customer Service.
    • Salary is negotiable. The focus is to get candidates with STRONG command of ENGLISH.
    • Able to communicate effectively with customers in a friendly and polite manner following the certain processes
    • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    Basic salary and allowances provided.
    Details are to be discussed during the interview

  • Working Hour

    24/7 ~ 24/7

  • Holiday

    Shift-based 24 x 7
    2 days off a week

  • Job Function