【SNS platform】Customer Support for advertisersID:48201
-KL SentralOver 3 months agoOverview
Salary
-
Industry
Call Center
Job Description
▼POSITION SUMMARY:
The Client Service Associate is to help support world-known SNS platform’s advertisers worldwide through chat, email,
and callbacks.
▼DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- All the customers are Japanese but the training or other sessions will be conducted in English
★Attractive Point
・ Inexperienced candidate can apply with well practiced training.
・ Fun working & motivating each other with colleagues
・ Career enhancement opportunity
・ Language enhancement because can use not only native language but also English.
・ Working at the city central. The office is located in central KL
・ Fulfilling allowance
Qualifications
Requirement
• At least B2 Level of English in CEFR
• Fresh grads with Bachelors degree OR at least 1 year experience in Customer Service.
• Salary is negotiable. The focus is to get candidates with STRONG command of ENGLISH.
• Able to communicate effectively with customers in a friendly and polite manner following the certain processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native languageEnglish Level
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Other Language
English
Additional Information
Benefit
Basic salary and allowances provided.
Details are to be discussed during the interviewWorking Hour
24/7 ~ 24/7
Holiday
Shift-based 24 x 7
2 days off a weekJob Function