32 Jobs found
【プロジェクトマネージャー】IT企業(上流工程に携われる)ID:56665
10,000 MYR ~ 15,000 MYRMont Kiara工作内容
当社は小売業界のDX推進を支援しており、多くのお客様からご依頼をいただいています。このたび業務拡大に伴い、プロジェクトマネージャーを増員することになりました。プロジェクトマネージャーとして要件定義やプロジェクトマネジメントなどの上流工程を担当していただき、日本やマレーシアを中心としたグローバルなプロジェクトに携わることができます。また、案件によってはAIを活用した最先端のプロジェクトも含まれており、多様なプロジェクトを経験しながらご自身の知見を深め、キャリアをさらに広げていけるチャンスです。具体的な仕事内容は下記となります。IT会社にて実務のプログラミング経験、プログラミング設計（下流設計）経験を経て上流設計・リーダー経験をお持ちの方のご応募をお待ちしております。■業務内容・クライアントのヒアリングを基に、システムの機能要件仕様書を作成・ソフトウェア開発からシステム統合テスト、UAT（ユーザー受入テスト）支援まで、開発全般に対応・設計仕様書、ユーザーガイドなどの関連ドキュメント作成・開発チームの進捗管理を行い、スケジュール通りにシステムを提供・実装・インフラやホスティング要件を考慮し、パートナーやチームと連携してソリューションを設計・開発中の課題を分析・特定し、迅速かつ適切な対応を実施・パートナー企業とのスケジュール・納期管理■このポジションの魅力・要件定義やプロジェクトマネジメントといった上流工程に携わることができる・日本国内およびマレーシアを含むグローバルな案件に関与するチャンス・小売業界におけるDX推進のソリューション提供に携わるため、DX分野に興味のある方には最適な環境
福利制度
雇用形態：正社員
・勤務時間：フレックスタイム制
7;30-9;30まで出社時間は自由です。
・カレンダー：マレーシアのカレンダーに準ずる
・勤務地 ：モントキアラ【クアラルンプール】
・基本給与：RM10,000～ 15,000※経験値やスキルに応じて変動
・交通費：RM300/月
・有給休暇：年間14日
・就労ビザの発行ありCustomer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, Bangsar工作内容
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
福利制度
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus【Japanese Speaker】Global Support Center for the IT IndustryID:56921
6,000 MYR ~ 6,000 MYRKota Damansara/Petaling Jaya工作内容
【Job summary】Our company has offices in 14 cities across 10 countries, including Japan, and collaborates with various departments to support our customers.Our main tasks include handling inquiries, troubleshooting, maintenance, operations support, configuration management, and monthly reporting.We respond to customer calls, chats, and emails, record interactions in the system, and work with relevant departments to resolve issues efficiently.【Details】■Responding to customers - Inquiries about customer operational components - Inquiries about service specifications and usage - Inquiries about problems and failures *We will respond to the above by phone, e-mail, and chat (WhatsApp).■Responding to the incidentYou will need to escalate to the group company's internal or vendor depending on the cases.*In most cases, the response is in Japanese if you need to communicate within the group company, but in many cases, it is basically in English if you need to communicate with a vendor.【Benefit Points】- The company offers a good balance between work and private life because of three working days and three rest days.- It is a challenging environment because you can become a leader in the future depending on your performance.- The workplace is close to a station and a shopping mall, which is very convenient.
福利制度
■Salary: RM6,000 (RM6,000 including night shift allowance and public holiday allowance)
■Probational Period: 3-6 months
■Employment: Permanent
■AL
■MC
*After the trial period, 12 days AL/first year and 14 days MC
■Medical expense assistance: Company will support up to RM100/month
■Working place：Petaling Jaya
■Working hours：24 hours a day, 365 days a year shift system (3 shifts of 3 workdays and 3 days off for 3-4 days a week, and the shifts are replaced every month)
Example: (1) 9:00 - 21:00, (2) 21:00 - 9:00 with a break of 1 hour x 2Senior ProgrammerID:56412
6,500 MYR ~ 7,500 MYRKL Sentral工作内容
Main role : handles the projects passed by Japan HQ. Current main project on going is Related to API programing used for client's software developing solutions.Currently in charge is more maintenance and new integration projects, but eventually once the team is expanding number of projects to handle would be increasing. ・The candidate will essentially be assigned to one project.・There are several projects that are not yet Open, making it a great place to work for those who want to be proactive and take on challenges.1. To participate in all phases of the software development life cycle, possessing the ability to deliver high-quality results with minimal supervision.Develop and maintain technical documentation, including functional specifications, design specifications, and user guides.2. Collaborate with team leads to design and develop flexible, scalable solutions that prioritize business value and usability.3. This includes coding, testing, user training, documentation, post-implementation support, debugging, and bug fixing.4. Actively participate in the development and execution of QA test plans for System Integration Tests (SITs) and User Acceptance Tests (UATs).5. Engage in coding and hands-on development activities. To support continuous improvement activities, which including troubleshoot, debug, and upgrade existing software and applications. To involve actively in peer reviewing each other code and provide high quality output6. Responsible for estimating the time needed to complete each task, contributing to the achievement of project goals7. The engineer for this position will be involved in building the following services[AXLGEAR]Automated contract management solution・Support for automation of contract and billing management・Automation of solution provision・Automation of customer service <Details of Working environment>- Approximately 3-4 people will be assigned to each team. Each person is responsible for three to four projects simultaneously.- New client : Existing client = 2 : 8- Mainly focus on "Maintenance and operation" and ”Modification of existing systems- The person in this position hopes to be in a position to manage members in the future, in addition to their engineering skills.
福利制度
Salary Package : RM 6,500 - RM 7,500
- Transportation allowance'RM200
- AL : 12 days for the 1st year (after 2 years service increases 2 days)
- MC : 14 days (after 2 years service increases 2 days)
- Medical claimable RM1,000/year includes specialist and medical check up
- Professional Training & Development Opportunities
- Quarterly Company Activity or Event in Kuala Lumpur
- Working day: Monday - Friday : 8:30 - 17:30/Hybrid work (Must come to work 2 days a week)
- Working Location: Level 20, Menara 1 Sentrum, 201, Jalan Tun Sambantan, Brickfields, 50470 Kuala Lumpur, MalaysiaPre-Sales Manager/Engineer (CCTV) (KL)ID:56741
7,000 MYR ~ 13,000 MYRBukit Bintang/KLCC工作内容
• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.• Promote solutions to defined customers and deliver formal technical proposals and presentations.• Take charge of product solution design, and make sure the solution is competitive technically.• Complete other tasks issued by the company.
福利制度
• Performance bonus & incentive
• Observe ALL KL public holidays; Replacement leave granted if public holidays fall on Saturday
• Free parking
• Shopping voucher on birthday month
• Snacks, tidbits & drinks in pantry
• Monthly birthday celebration
• Staff purchase discount
• Festive gifts, such as CNY and Mid-Autumn Festival
• Quarterly Employee Excellence Award RM 1,500 / RM 500
• Quarterly team building
• 5-Year Long Service Award and above
• Company trip
• Annual dinnerProduct ExecutiveID:56535
5,000 MYR ~ 7,000 MYRKlang工作内容
【Job Responsibilities】- Contribute and develop of product market strategy, define new product requirements, and drive new product development to grow products- To liaise with local and overseas principals / suppliers for products inquiries and costing- Generate ideas and product research for trend promotions and help implement new and existing stock strategy- To coordinate in scheduling and delivery from principals / suppliers- Forecasting of stock- Provide product guidance to Sales team- Work together with Sales team to gorw product sales
福利制度
- Annual Leave
- Medical Leave
- Attendance Allowance
- SIM Card Provided
- Company Bonus
- Performance Bonus
- Incentive Trip
- Commission
- Yearly Increment
- Training & DevelopmentPre-salesID:56532
7,000 MYR ~ 10,000 MYRKlang, Port Klang工作内容
【Job Responsibilities】- Pre-sales support including full range of company products, network technical solution, highlights proposal, etc- Seek out, identify, develop and close business opportunities with clients- Promote solutions and deliver formal technical proposals / presentations to clients- Responsible for product solution designing and ensure the solution is competitive- Identify client requirements and coordinate with sales team to ensure that clients requirements are able to meet- To understand client business and technical requirements- To handle client inquiries and technical-related issues
福利制度
- Annual Leave
- Medical Leave
- Travel Allowance
- Attendance Allowance
- SIM Card Provided
- Company Bonus
- Performance Bonus
- Incentive Trip
- Commission
- Yearly Increment
- Training & DevelopmentSenior Sales ExecutiveID:56531
6,000 MYR ~ 8,000 MYRKlang工作内容
【Job Responsibilities】- Focus and developing new sales opportunities and maintaining existing accounts- Provide information and promote company products- Monitor and track overall sales performance- Responsible for kay account sales and maintaining relationships with sales prospects- Achieving sales target by discovering new sales prospects- Require outdoor visitation- Relevant reporting
福利制度
- Annual Leave
- Medical Leave
- Travel Allowance
- Attendance Allowance
- SIM Card Provided
- Company Bonus
- Performance Bonus
- Incentive Trip
- Commission
- Yearly Increment
- Training & DevelopmentMS Engineer (L1) (Japanese Speaker)ID:56039
4,800 MYR ~ 5,000 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/Puchong工作内容
The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. He/she focuses on first line support for standard and low complexity incidents and service requests.Responsibilities• Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly• Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction• Investigate first line incidents assigned and identify the root cause of incidents and problems• Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises• Responsible to meet customer SLAs agreed in place• Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction• Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management• Monitors client infrastructure and solutions
福利制度
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefitsSales Engineer (Data Centre)ID:55612
5,500 MYR ~ 7,500 MYRKota Damansara/Petaling Jaya工作内容
- Develop business opportunities in the critical application industry and in IT infrastructure consulting services, design and build to achieve sales management goals- Consistently meet or exceed revenue targets, cross sell and/or upsell the portfolio, meet territory coverage goals and achieve KPIs- Develop account plans in alignment with field sales to deliver on strategic goals, such as revenue, market share, and portfolio spread- Consistently manage account sales pipeline information, ensuring timely communication of forecast and accurate changes to customer buying plans- Build and develop trusted relationships with clients- Own, drive and manage an execution plan with consultants and partners- Create business proposals, negotiate terms and contracts to successful closure
福利制度
Annual Leave – 12 Days
Medical Leave – 14 Days
Medical Claim – RM 600 per annum
Group Insurance – Hospital and Surgical
Performance Bonus – Review annually
Dental – RM 200 per annum
Spectacles – RM200 Per annum