Customer Support Coordinator/EngineerID:57462

3,000 MYR ~ 4,000 MYRKota Damansara/Petaling Jaya3日 前

概要

  • 給与

    3,000 MYR ~ 4,000 MYR

  • 業界

    IT/Telecommunications, Manufacturing(Other), Other

  • 仕事内容

    1. Answer clients calls, replies to client’s emails, and log down all reported issues and requests, into the system, in a timely manner.
    2. Assess the service requirements of clients, then plan, schedule and deploy the appropriate skilled manpower to tackle the client requirements.
    3. Maintain and ensure close follow up of all client requests and issues, so that all tasks are consistently updated daily.
    4. Communicate and liaise with vendors to obtain quotations, where necessary, and coordinate with them for any work that involves them.
    5. Take ownership of customer cases/reports/requests and escalate to team leaders and/or manager for further discussion on resolving/completing the tasks.
    6. Follow up and manage all service reports, preventive maintenance check lists, and any other documents, for all cases that are not fully closed, and documents are properly filed.
    7. Take ownership and responsibility of updating the ticketing system regularly and consistently, for customer cases, customer contracts, equipment lists, and any other critical info.
    8. Be the main contact point for customers to report issues, requests, get updates, coordinate access requests and work schedule, and any other coordination works.
    9. To support sales team in the creation of material requisition ticket or quotation when necessary.
    10. To support the Technical Service team in the arrangements of permits to client site when necessary.

求めている人材

  • 応募条件

    1. At least 1 year of industry experience or a related customer service experience required.
    2. Previous administrative experience preferred.
    3. Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
    4. Excellent customer service, critical thinking, problem-solving skills.
    5. High quality organizational skills.
    6. The ability to work well under deadlines and to multitask.
    7. Able to work with various characters and personalities internally and externally.
    8. Good verbal and written communication skills.
    9. Detailed in handling softcopy documents, preparation of reports, emails, with minimal to zero errors and high accuracy in presenting information verbally and written.

  • 英語

    -

  • その他言語

    Malay, English

その他