概要

• 給与

  8,000 MYR ~ 15,000 MYR

• 業界

  Retail/Distribution(Other)

• 仕事内容

  - Knowledgeable on all aftersales processes (e.g workshop, parts sales, warranty and service) and
  etc.
  - Recruit, interview, train, guide and monitor the whole team members in aftersales department – to
  ensure the operations smoothness.
  - Plan, organise and implement aftersales marketing campaigns.
  - Drive team to promote parts and services.
  - Analyse market potential and market exhaustion.
  - Applies management and strategy tools and methods (e.g market analysis, SWOT, change
  management, budget planning, resource planning, target settings).
  - Prepares and manages the annual operating budget of the after-sales department and annual
  after sales budget for principal.
  - Plans department objectives as per Company KPI.
  - Ensures all after sales reports are submitted to principal and meet the date line.
  - Manage and Lead the Service Department to deliver quality service and maintain customer
  satisfaction in After-Sales.
  - Must be able to plan for expansion and to improve on the existing processes.
  - Must have the initiative to push for service excellence and for profitability.
  - The incumbent has to be focused on performance.
  - Able to harness the talents of the team and to be able to solve daily issues.
  - Must be committed to the tasks given and is willing to spend time to mould and guide staff as well
  as to meet with higher management to discuss operational issues.
  - Responsible to perform any other duties requested by Management / Company.