Service Desk Analyst (Japanese speaker)ID:52369

6,000 MYR ~ 10,000 MYROther KL District3ヶ月以上前

概要

  • 給与

    6,000 MYR ~ 10,000 MYR

  • 業界

    IT/Telecommunications, Call Center

  • 仕事内容

    You will be the first contact person for customer inquiries about IT.
    Examples of problems: desktop, printer installation, AD, Exchange, Office365, hardware, telecommunication equipment failure handling, etc.
    Customers: Customers from a variety of industries (manufacturing, retail, etc.)
    Respond to telephone inquiries in Japanese and English
    For more difficult inquiries, you can ask you to contact a specialized department.
    Check, investigate, and respond to technical issues of hardware and software from customers.
    Create training content in collaboration with vendors and internal stakeholders.
    Identify process improvements and problem prevention to improve service.

求めている人材

  • 応募条件

    <Must>
    Language: English(Advanced), Japanese (N2 level)
    Basic IT skills (MS Office, laptop, etc..)
    Have good experience in troubleshooting hardware issues for both desktops and laptops.
    Have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc..
    Have experience in Active Directory, Office365 and Desktop troubleshooting
    Hands on experience on OS troubleshooting skills
    Hands on experience on VMware and VDI troubleshooting.
    Good knowledge of ITIL Life Cycle phases

    <Prefferble>
    MCP & ITIL Foundation / Intermediate Certification
    JLPT N1 / N2 Level Certification

  • 英語

    -

  • その他言語

    English, Japanese

その他