【Thai/ Fresh graduate/ SNS platform】 Chat Support ID:48122
-KL Sentral3ヶ月以上前概要
給与
-
業界
Call Center
仕事内容
▼POSITION SUMMARY:
The Client Service Associate is to help support world-known SNS platform’s advertisers worldwide through chat, email,
and callbacks.
▼DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
★Attractive Point
・ Inexperienced candidate can apply with well practiced training.
・ Fun working & motivating each other with colleagues
・ Career enhancement opportunity
・ Language enhancement because can use not only native language but also English.
・ Working at the city central. The office is located in KL Sentral.
・ Fulfilling allowance
求めている人材
応募条件
- Experience : Fresh Graduate
- Require Skill : Thai Language & Basic English英語
-
その他言語
Thai, English
その他
福利厚生
Basic Salary + Allowances
Salary details are to be disclosed during interview session就業時間
24/7 ~ 24/7
休日
Shift-based 24 x 7
2 days off a week職種