概要

• 給与

  3,000 MYR ~ 5,000 MYR

• 業界

  IT/Telecommunications

• 仕事内容

  Company Profile: The company use the power of technology to help us achieve great things in the digital age. The company explore the role of technology in transforming different industry sectors. Our insights cover a range of verticals and capabilities, and show you how transformative technologies can help you accelerate growth in your organisation.
  
  Job Scopes:
  1. Be responsible for the proactive management of incidents by monitoring key components so that failures and potential failures are detected early and the resolution process can be initiated.
  2. Ensure all incidents are fully logged and are date/time stamped irrespective of how they were received or identified.
  3. Ensure the exact type of the call is recorded and allocate a suitable categorisation coding when logging the incident.
  4. Be accountable for agreeing and allocating an appropriate incident prioritisation code upon receipt of the incident and during the logging process.
  5. Carry out the initial incident diagnosis to try to discover the full symptoms of the incident, determine what has gone wrong and how to correct it.
  6. Collaborate and work with a variety of support individuals, including users and vendors to ensure the necessary recovery actions are taken.
  7. Check incidents are fully resolved and the users are satisfied and agree to close the related incident.
  8. Work closely with the Service Desk Management Team to monitor the progress of the incident and to ensure the relevant actions have been logged to enable tracking.