2 Jobs for Sepang found
E-Commerce Marketing Lead Specialist (Shopify) - Remote-WorkingID:55476
7,000 MYR ~ 9,000 MYRPutrajaya/Cyberjaya, Sabah, Sarawak, Labuan, Perlis, Perak, Kelantan, Terengganu, Pahang, Malacca, Sentul, Kepong, Segambut, Lembah Pantai, Seputeh, Bandar Tun Razak, Cheras, Bangsar, Mont Kiara, KL Sentral, Ampang, Damansara Heights, Klang, Port Klang, Ampang Jaya, USJ/Subang Jaya, Shah Alam, Cheras, Selayang Baru, Rawang, Taman Greenwood, Seri Kembangan, Banting, Sepang, Semenyih, Chow Kit, Pudu, Seri Petaling, Other Selangor District, Kulim, Sungai Petani, Tanjung Tokong, Tanjung Bungah, Gelugur, Georgetown, Jelutong, Air Itam, Bayan Lepas, Bayan Baru, Batu Maung, Bukit Jambul, Perai, Sebarang Jaya, Butterworth, Bukit Mertajam, Simpang Ampat, Juru, Nibong Tebal, Bukit Minyak, Batu Kawan, Port Dickson, Mantin, Nilai, Johor Bahru, Muar, Senai, Batu Pahat, Other KL District, Other Negeri Sembilan District, Pasir Gudang, Other Johor District, Other Kedah District, Pontian, Segamat, Tangkak, Kluang, Kota Tinggi, Kulai, Mersing, Tebrau, Iskandar Puteri, Bukit Gambir, Skudai, Nusajaya, Gelang Patah, Plentong, Pengerang, Ulu Tiram, Larkin, Sungai Buloh, Bukit Bintang/KLCC, Setiawangsa/Titiwangsa/Setapak/Wangsa Maju, Bandar Sunway/Puchong, Bangi/Kajang, Kota Damansara/Petaling JayaJob Description
As a leading ecommerce company based in Singapore, we specialize in e-retailing our own brand of health supplements to a global audience. We strive to create value and make a positive difference in the world, one life at a time. We believe that even the smallest action can define one’s destiny, and are committed to the creation of products that enhance the lives of our consumers.Mission of the role:The E-commerce marketing lead is responsible for the management & optimization of our e-commerce/shopify websites. He/She must be able to conduct data analysis to generate data-driven market insights, to then work with various teams to implement and increase both revenue & profitability of the shopify websites. Job Duties and Responsibilities:・Oversee and directly manage all e-commerce/shopify websites and its online activity in order to generate sales and acquire traffic. This includes but not limited to, daily maintenance, campaign execution, and price updates.・Prepare and create product listings on the Shopify platform. Ensure functionality on a daily basis by doing website checks.・Develop and implement ecommerce strategy which may include, content marketing, email marketing campaigns, management of subscriber lists etc.・Produce weekly, monthly, quarterly, and yearly reporting on key e-commerce KPIs (sales, conversion rate, traffic, etc.) including forecasting, profit/loss, and useful market insights to the leadership team.・Work closely with various internal stakeholders to plan and optimize our existing e-commerce brands exposure, quality and performance.・Serve as the primary liaison between our company and the external agency tasked with developing our e-commerce portals. Ensure that project timelines, budget constraints and quality standards are met.・Analyze past campaigns in order to improve marketing effectiveness and ROI.・Identify and evaluate new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as online marketing activities of immediate competitors.・Conduct market research and stay up to date with the latest E-commerce trends/marketing strategies and execution in order to increase online sales.
Benefit
・AL: 14d (+1d per service year, max 18d)
・Observe MY-KL holidays
・Outpatient medical claim: Up to RM800/y (follow hire date, not calendar year), RM80/visit, claimable from Day 1.
・Insurance covers Hospitalization, Surgical & Life with policy limit of RM45,000
・Bonus: Eligible for a yearly performance-based bonus scheme (pro-rata for incomplete year of service of the financial year), based on performance
・Flexi Benefit up to RM400 (Specialist visits, Dental, Optical, Health Screening and Gym & Exercise classes)
** Annual work trip to Singapore **
Every mid/late-Nov period, compulsory for remote SEA employees to bond with the HQ staff.
It is a 9 day work trip (usually a Sat - following Sun) where they will spend 5-day working from the SG office and experience the culture and work interactions. Accommodation, daily allowance and flight expenses will be sponsored by the company. Just take note that this trip is also discretionary, subject to the company's financial health.Customer Service Administrator (KLIA2)ID:55184
3,300 MYR ~ 2,650 MYRSepangJob Description
As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service Administrator, you will• Customer Support: Provide prompt and courteous assistance to customers via phone, email, chat, and other communication channels.• Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.• Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.• Product Knowledge: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.• Documentation: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.• Communication: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.• Feedback Collection: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.• Process Improvement: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.• Compliance: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.
Benefit
・Basic = RM 2,000
・Transport Allowance = RM 450
・Meal Allowance = RM 200
・Incentive = RM 0 ~ RM 650 (Variable, depending on the monthly overall store sales)
・OT Pay
・Normal Day = OT hours x1.5
・Rest Days = OT hours x 2.0
・Public Holiday = OT hours x 3.0
・Company handphone provided
・AL: 14 days
・MC: 14 days
・Medical Insurance Coverage
・Dental Insurance Coverage
・Staff Discount
・Birthday Token
・Milestone Service:
・5 years (RM 1000)
・10 years (RM 3000)
・Company event for every main festival (Raya, CNY and Deepavali)
・Year End Celebration on December
・Engagement activities by quarterly with management approval
** Season Parking RM140/monthly under personal cost
