Technical support desk - Japanese Speaker (Chemical Company)ID:53399
5,750 MYR ~ 8,250 MYRKota Damansara/Petaling Jaya3个月以上前概述
薪资
5,750 MYR ~ 8,250 MYR
产业类别
IT/Telecommunications
工作内容
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
-Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
-Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
-Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
-Evaluate unique or complex installations or configurations and make recommendations for resolution.
-Articulate clearly in writing and verbally. Add case resolution to KMS.
-Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
-Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
-Develop partnership with and assist the Sales Pursuit team.
资格
应征条件
(Must)
-Japanese Language Skill is required (JLPT N1, N2, N3)
(Prefer)
-1-3 years experience in relevant technologies and customer environments.
-Relevant industry qualification where applicable.英文
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其他语言
English, Japanese
附加信息
福利制度
-Language allowance RM1500, Shift allowance RM250
-Flex credit – RM 600 per year – Can be used to reimburse for optical, car maintenance, handphone purchase, airfare, etc.
-Insurance Benefits
-Flexible Vacation, AL less than 2 years is 8 days, MC less than 2 years is 14 days
-Bonus : 1 month salary (13th month pay every December)
-Public Holiday follow Japanese Holidays工作时间
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假日
Weekend
职业类别