Junior IT executive (Citrix experienced)ID:50611

3,000 MYR ~ 5,000 MYRBukit Bintang/KLCC3个月以上前

概述

  • 薪资

    3,000 MYR ~ 5,000 MYR

  • 产业类别

    IT/Telecommunications

  • 工作内容

    [Responsibility]
    -Receive phone calls / emails from the customer on maintenance, and respond them as the first tier of maintenance team.
    -Trouble shoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vender if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC.
    -Manage trouble ticket and keep track the progress. Update all stakeholders including the customer on trouble shooting.
    -Set up PCs / network devices based on manual.
    -Sometimes go out for client's office for on-site inspection

资格

  • 应征条件

    <Must>
    - Bachelor degree of Electronic System Engineering, or equivalent
    (To keep the company license, Bachelor degree is the must)
    - 3 years work experience in IT field. (*Preferably work experience as a service engineer or hands on experience the maintenance at client's place. CDD with IT help desk experience also can try.)
    - Possess IT related certification such as CCNA or MCSA, or equivalent experience.
    - Excellent oral and written communication skills in English
    - Ability to handle PC / Network / Server trouble shooting, basic IT related issues.

  • 英文

    -

  • 其他语言

    English

附加信息

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