【大手外資】業績好調に伴い大募集/日本語でのカスタマーサポート!【5ポジション同時募集♪】ID:43196
6,000 MYR ~ 11,000 MYRKota Damansara/Petaling JayaOver 3 months agoOverview
Salary
6,000 MYR ~ 11,000 MYR
Industry
Call Center
Job Description
当社は大手BPOカンパニーです。
もともとはアメリカで立ち上げ、
現在は世界13ヵ国、56拠点。55,000を越える従業員が働いています。
マレーシアの拠点では、旅行サイトや通販サイト等
多岐にわたるサービスのカスタマーサービス業務を行っております。
お客様は主に日本人ですが、社内での業務で英語は必須。
働きながら、今お持ちの英語力をより向上させていきませんか?
今回は業績好調・事業拡大に伴い、5ポジションを同時募集!
ご経験に併せて、あなたにぴったりのポジションをご紹介させていただきます。
【ポジション概要】
1)オペレーションマネージャー
■40~100人程度のメンバーをマネジメント
■カスタマーの満足度を高める為の施策検討・実行
■営業・マーケティング企画
■トレーニング・シフトの計画
■Clientへの報告業務
2)アシスタントマネージャー
■オペレーションマネジャーのサポート業務
■カスタマーの満足度を高める為の施策検討・実行
■営業・マーケティング企画
■トレーニング・シフトの計画
■Clientへの報告業務
3)チームリーダー
■20人程度のメンバーをマネジメント
■カスタマーの満足度を高める為の施策検討・実行
■チームのパフォーマンス管理
4)トレーナー
■20人のメンバーをトレーニング
■育成プラン・KPIの作成
■育成スケジュール管理
5)品質管理
■20名程度のメンバーのサービス品質を確認、改善
■評価基準の作成・評価の実施
【この企業の魅力】
①語学レッスンあり♪
英語だけではなく、フランス語等、語学レッスンが格安で受講できます!
②多拠点への転勤が可能!
マレーシアにとどまらず、他の国・拠点に挑戦することができます!
➂毎年昇給!キャリアプランも充実★
④マレーシアへの渡航費一部負担、来馬時送迎車あり!
2週間の宿泊施設も会社が負担してくれます。
Qualifications
Requirement
英語力:中級~ビジネスレベル
学歴:専門卒以上(ビザ申請の為)
経験:カスタマーセンター経験必須English Level
-
Other Language
English, Japanese
Additional Information
Benefit
■雇用形態:正社員
■試用期間:3ヶ月~6ケ月
■就業時間:週5日勤務、8時間シフト制 ※24時間シフト
■休日:週休2日
■給与:6,000~10,000RM (配属ポジション・経験次第で応相談)
■VISAサポートあり
■語学レッスン格安提供
■渡航費一部負担
■空港からの送迎ありWorking Hour
-
Holiday
-
Job Function
Related Jobs
Brand Assistant Manager (Feminine Care)ID:55444
5,000 MYR ~ 8,500 MYRKota Damansara/Petaling JayaJob Function
Web Marketing, Product Specialist, Business Development, Event Planning/Managemen, Telemarketing, Management, Business/Corporate Planning, Product Development/Marketing, Product Management/Vendor/Purchasing/Logistics, Strategy/Management Consultant, Consultant(Other)
Job Description
【Purpose of Job】- Assisting the Brand Manager and the Marketing GM to create a strategy for the sub brand which is in line with the Company’s marketing guidelines. 【Job Responsibilities】• Basing on the brand strategy, candidate should be able to come up with sub-strategies. From there, incumbent need to execute and materialise the sub-strategies by using the four-marketing mix in order to be able to achieve targets for the sub-strategies. • Determine the strategy/s for the sub-brand.Candidate need to know and understand their product brand positioning in the market and to come up with strategy for the sub brand in order to further enhance their brand’s portfolio. • Execution of the 4P strategy of sub-brand. Once the sub-brand strategy is in place, incumbent must be able to utilise the marketing mix (4P) in order to realise the sub-strategies for the sub-brand. • Creating marketing guidelines which in are in line with the company’s marketing handbook and principles. Able to create guidelines governing the marketing activities of the Company, which are in line with the company’s marketing handbook. • To materialise the strategy/s of the sub-brand.This is done via discussions with Key Account team in order to align appropriate plans and initiatives with external stakeholders. • Providing trainings and educating & developing subordinates, if applicable. • Collect, organize and analyse the information and / or market data. From there, analyse the brand’s result and come up with the issues / areas which requires attention and further analysis. • By analysing the Profit & Loss of the sub brand, analyse the factors which impacted and influenced the brand’s profit. • Create short-term and mid-term strategy for the sub brand which help to increase the sub brand value in a short to mid term period. With the planned strategy, he / she should be able to allocate the right resources for the execution of the 4P strategy. • Create guidelines for the sub brand and to champion & drive the 4P strategy. • Communicate and drive the sub brand strategies and objectives with Key Account team in order to ensure the same understanding across different departments. • Basing on the overall sub brand strategy, “slice” down all the processes which are involved and to attach a specific goal / target to each of the process. • Track and monitor the progress of the strategy. Should there be any deviations from the timeline / target, incumbent would need to propose the appropriate countermeasures.
Benefit
- Annual Leave
- Medical Leave
- Health Screening
- Medical
- Performance Bonus
- Company Bonus
- Company Learning Course * with assessment
- Transport Allowance (Disclose during interview)
- Petrol Card (Disclose during interview)Senior Marketing Executive (Baby Care)ID:55442
4,000 MYR ~ 5,800 MYRKota Damansara/Petaling JayaJob Function
Web Marketing, Product Specialist, Business Development, Event Planning/Managemen, Telemarketing, Management, Business/Corporate Planning, Product Development/Marketing, Product Management/Vendor/Purchasing/Logistics, Strategy/Management Consultant, Consultant(Other)
Job Description
【Purpose of Job】- Incumbent must have a thorough understanding of marketing principles and able to propose sales and promotional strategies based on the Company and the department’s pre-defined marketing guidelines. 【Job Responsibilities】- Implement marketing plans which combines all marketing mix such as product, pricing, positioning, promotion to achieve business plan.- Gather market information, arrange and compile as appropriate, analyze the data gathered and to propose recommendations to the team.- Effectively plan, develop, direct and implement marketing strategies and activities in line with the requirements set by the Company in line with the brand image- Able to assess the effectiveness of all advertising campaigns, promotions etc. and to provide recommendations for the next promotion. This is executed via analysis on sales data, consumer data and marketing performance. After which, this information is to be shared to Brand Manager and to be discussed with Brand Manager.- Communicate and liaise with in-house Designers to develop all marketing communications and to product packaging.- Liaise with business partners, advertising, media and public relations agency. - To track, monitor and evaluate the campaign promotions to ensure that the campaign objectives / sales targets are achieved.
Benefit
- Annual Leave
- Medical Leave
- Health Screening
- Medical
- Performance Bonus
- Company Bonus
- Company Learning Course * with assessment
- Transport Allowance (Disclose during interview)
- Petrol Card (Disclose during interview)Brand Manager (Baby Care)ID:55441
8,000 MYR ~ 11,000 MYRKota Damansara/Petaling JayaJob Function
Web Marketing, Product Specialist, Business Development, Event Planning/Managemen, Telemarketing, Management, Business/Corporate Planning, Product Development/Marketing, Product Management/Vendor/Purchasing/Logistics, Strategy/Management Consultant, Consultant(Other)
Job Description
【Purpose of Job】- Responsible for coming up with long to mid-term marketing strategy as well as seeing through the entire execution of the strategy to ensure the achievement of the objectives and goals of the marketing strategy. 【Job Responsibilities】• Determine the strategy/s for the brand.Incumbent need to know and understand their product brand positioning in the market and to come up with strategy for the brand in order to further enhance their brand’s portfolio. • Execution of the 4P strategy. Once with the brand strategy is in place, the incumbent must be able to utilise the marketing mix (4P) in order to realise the strategies for the brand. • Planning the STPC of the brand. Develop an understanding of our Company’s products and positioning. From there, to create and plan a marketing strategy to enhance and strengthen the brand’s segmentation and positioning in market and its consumer target market. Able to create content for targeted online audience. • Manage the marketing budget. This shall include planning for the required marketing initiatives and to manage the return of investment from these marketing initiatives. • Basing on the market research data, incumbent should be able to collect, organise and anticipate the upcoming consumers’ behaviour. Leveraging on this, incumbent should be able to anticipate the changing consumers’ preferences and to come up with a right marketing strategy for a new or enhanced product. • Having an integrated view on all the sub brands. From there, to manage and allocate the resources appropriately to all the different marketing initiatives in order to improve the brand’s image and value, both short & long term per se. • Create brand statement. Able to define the brand and to enhance & strengthen the brand’s definition by delivering a constant message across all marketing initiatives. • Basing on the brand strategy, manage and analyse the return on investment for all the investment expended for the brand’s marketing initiatives. • Create guidelines for the brand and to champion & drive the 4P strategy. • Communicate and drive the sub brand strategies and objectives with Key Account team in order to ensure the same understanding across different departments, particularly strategies related to new products or revival of certain products. • Track and monitor the progress of strategy. Should there be any deviations from the timeline / target, incumbent would need to propose the appropriate countermeasures. • Liaise closely with marketing vendors and/or media agencies. Able to educate and convey to our partners on our Company’s ideals, corporate identity (CI) and etc.
Benefit
- Annual Leave
- Medical Leave
- Health Screening
- Medical
- Performance Bonus
- Company Bonus
- Company Learning Course * with assessment
- Transport Allowance (Disclose during interview)
- Petrol Card (Disclose during interview)Personal Assistant ExecutiveID:55427
4,000 MYR ~ 5,000 MYRKota Damansara/Petaling JayaJob Function
General affair, Event Planning/Managemen, Management, Public Relations/IR, International/Comodity Trade Scretary, Sales coordinator/Admin/Receptionist/Secretary
Job Description
• Responsible in managing CEO day-to-day administrative and operational matters.• Making appointments, travel arrangement, coordinating business schedule, itinerary, minutes of meeting, and general correspondence.• Assist in organizing of in-house and external events.• Prepare, compile, coordinate and arrange meeting materials, tools, and facilities for scheduled meetings, appointments, conference, and events. Prepare refreshments and minutes taking as and when required.• Facilitate communication from CEO to internal and external stakeholders to ensure message are effectively communicated.• Works closely and effectively with CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.• Maintaining confidentiality and handling sensitive information with discretion and professionalism.• Collaborating with cross-functional teams and other departments on special projects as assigned.• Adapting to changing priorities and managing multiple tasks efficiently in a fast-paced environment.• Assist with other ad-hoc administration and project requirements as needed.• Occasionally and willing to outstation travel.
Benefit
-Bonus based on KPI performance
-Medical/Outpatient RM600 per annual
-Dentist and optical
-Insurance coverage
-If outstation (Pay and Claim)
-AL:12 days ; MC: 14 days