Overview

• Salary

  5,500 MYR ~ 7,000 MYR

• Industry

  Finance(Securities)

• Job Description

  Company Profile :Malaysia’s first full fledged online broker, creating a new trading experience in Malaysia via trading platform (available via app and web), offer a 360° effortless trading experience from account opening, execution, settlement of trade, research and trading ideas as well as rewards and education.
  
  Location: Kuala Lumpur City Center
  
  Job Descriptions:
  • To provide leadership and strategic support in meeting day-to-day customer support functions and objectives including service excellence and to support continuous improvement and development of the customer support functions.
  • Manages day-to-day operations, ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately.
  • Provides professional and organizational development direction to customer support and determines operational strategies by conducting needs assessments, performance review, capacity planning and cost/benefit analysis.
  • Identify and evaluate state-of-art technology and workflow optimization; define user and technical requirements for customer support functions.
  • To develop and maintain high quality standards of customer support services.
  • Maintains and improves the customer support operations by monitoring system performance, identifying and resolving problem; preparing and completing action plans; managing system and process improvement and quality assurance programs; instilling upgrades.
  • Meets customers support financial objectives by estimating requirements; preparing annual budget, scheduling expenditures; analyzing variances, initiating corrective actions.
  • Accomplishes customer support human resource objectives by recruiting, training, assigning, coaching, counseling and disciplining employees; administering scheduling system, communicating job expectations, planning, monitoring, appraising and enforcing policies and procedures.