Overview

• Salary

  3,500 MYR ~ 4,200 MYR

• Industry

  IT/Telecommunications, Manufacturing(Computer/Telecommunication)

• Job Description

  Company Profile: Originated from Japan, A One-stop Managed Information Technology solutions and service provider from Infrastructure Setup, Hardware and Software Provision, Data Center and Cloud Service also Technical support based on the clients' needs. In another division, they are specialized in printing machines which focused to fix the needs of production and corporation with cost-effective, high performance and multi-functioning.
  
  Location: Petaling Jaya Seksyen 13 (Business Center)
  
  Job Scopes:
  Responsible for managing sales ordering, returns and domestic stock transfer process.
  • Responsible for managing the sales orders, returns and domestic stock transfer process for accuracy and completeness.
  • To liaise with sales and cross function departments for sales coordination and operational activities.
  • To process and coordinate sales order from initial order receipt until final delivery, verification of documents and invoices.
  • To keep track and monitor of order status at all times to ensure order accuracy and on time delivery with high service level.
  • Initiate, develop and carry out complete sales ordering procedures, documentation or any internal procedure which is in compliance with company quality systems.
  • Manage and resolve internal / external queries relating to order status and customer account issues.
  • Handle customer enquiries and complaints with urgency, immediately refer issues / decision requiring higher-level discussion or approvals to relevant personnel while maintaining customer’s satisfaction.
  • Ensure all processes are in compliance with Company’s procedure and guidelines.
  • Performs any other related duties as and when directed by superior.