Job Description

Job Description:Provides programs, business practices, processes to improve operational efficiency, consistency. Drives policies and procedures that monitor and support the organization’s operational and financial business objectives. Provides analysis reports and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts. Develops and monitor metrics to measure other key performance indicators and group performance.May have project lead role in implementing new application system or enhancement of the current System.Roles and Responsibilities:• Drive strategic operational programs/initiatives across departments at the direction of the Management Leader such as ISO9001, ISO45001.• Be responsible for program quality, adoption, compliance throughout the process.• Report overall program status to management on regular and ad-hoc basis.• Understand users' business needs, set up, configure, and maintain the business applications to meet operational requirements.• Evaluate and drive improvements to the business processes using systems as the enabler.• Conduct end-user training when necessary.• Evaluate and advise on ways to improve data quality and ensure data integrity and consistency across functional teams.• Interact with cross-functional teams to implement process improvements, create new processes/solutions, and resolve complex data problems.• Work with other Departments to generate reports from a variety of sources, including Field Service management system.• Drive and coordinate the metrics for a Monthly Business Review.• Put in place the governance and operational working practices of the program.