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-Electric Motor Device- Customer Service Executive ID:40678

Salary Monthly Salary 2,000MYR 〜 4,200MYR
Location Johor
Job Description Company Introduction : Established in 1915 as an electric motor sales and repair company which has grown to become Japan's top manufacturer. The business nature are to carry out as a wholesalers and distributors of electric power tools and related spares and accessories to our end users.

Location : Johor Bahru

Job Responsibilities :
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries, products information, service, pricing and delivery information.
- Handle and resolve customer complaints.
- Identify and assess customers’ needs to achieve satisfaction.
- Perform customer verifications based on transaction and credit limits and process orders, forms, applications and requests.
- Direct requests and unresolved issues to the designated resources / departments.
- Keep records of customer interactions, inquiries, comments and transactions.
- Assisting sales team to resolve customer issues.
- Communicate and coordinate with internal departments to provide feedback on the efficiency of the customer service process.
- The ability to perform any ad hoc assignments as assigned by immediate superior.
- Reporting to to Service Manager(KL).
Holidays
Welfare Remuneration Packages :
- RM 2000 -RM 3500/month
- Others B&C will discussed during interview session